[Hiring] Client Relationship Manager @Health Partners Group

Role Description

We're looking for a Client Relationship Manager to join our collaborative team of Relationship Managers. You'll own the strategic, operational and commercial relationship with a portfolio of SME clients, helping us retain them and grow with them. You'll make sure our occupational health service helps clients meet their HR, Health & Safety and Wellbeing objectives, and that they can see the value it delivers.

What you will be doing:

• Managing a portfolio of SME clients and strengthening relationships through honest, proactive communication, including face-to-face visits, phone calls, video calls, email and educational material.
• Working as part of a collaborative team of Relationship Managers to support the needs of our clients.
• Developing and delivering strategic review plans so that our occupational health service supports clients' HR, Health & Safety and Wellbeing goals.
• Reviewing the services we deliver and proactively developing initiatives that demonstrate best value and return on investment.
• Advising clients on new and revised occupational health and related services to support the commercial development of their contracts.
• Advising the Business Development team on retender and renewal opportunities, and evidencing contract delivery to support strong, evidence-based responses.
• Analysing client management information to identify trends and opportunities to improve service delivery.
• Managing sub-contractor relationships, coordinating service delivery and reporting to maximise the benefit for clients.
• Making sure contractual terms are appropriate for the services delivered and amended where necessary.
• Supporting Client Associate Team Managers with significant service delivery changes or contractual issues.

Qualifications

• Trusted communication skills and a practical, approachable personality.
• Empathetic, thoughtful and professional when resolving client requests.
• Previous experience in professional services, health insurance or the insurance sectors.
• Good IT skills, including knowledge of Office 365, Salesforce and database systems.
• Able to produce and analyse business management information.
• Experience managing multiple projects and relationships.
• Comfortable presenting and writing for a professional audience.
• Able to work unsupervised while liaising with and coordinating others.
• Willing to take a role in personal development.
• Holds a full UK driver's licence.

Requirements

• Home-based, with occasional travel to client or team meetings.
• 37.5 hours per week, Monday to Friday.
• Salary: £30,500 per annum.

Benefits

• Competitive salary and benefits package.
• Contributory pension scheme up to 6%.
• Life assurance.
• Starting on 25 days annual leave plus bank holidays, increasing with length of service.
• Have a day off for your Birthday (non-contractual benefit).
• Discounted gym membership.
• Cycle to work scheme.
• Health cashback plan.

Company Description

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.