[Hiring] Client Relations - Client Awareness & Education Manager @The Class Consulting Group

Role Description

The Class Consulting Group is looking for motivated and committed individuals to join our volunteer-driven teams.

• Understand the needs and motivations of our clients – community leaders and social/global impact influencers and organizations.
• Execute client-journey based learning approach to ensure clients are leveraging CLASS’s services to deliver business value.
• Design a robust and adaptable curriculum that will provide our customers with an engaging onboarding and continuing education experience.
• Support client research initiatives and key programs that help engage and build relationships with clients to ensure a high bar for creative excellence and brand cohesiveness.
• Launch and maintain client education tools (webinars and/or workshops) to scale our training programs.
• Execute critical components of local events strategy, production and marketing to bring internal teams and clients together for inspiration, celebration and collaborative learning.
• Build client education’s success metrics and implementation for all events, laddering into larger business goals and KPIs of CLASS.
• Partner closely with marketing team to produce videos, design assets, develop case studies and other relevant content to be leveraged in events, marketing campaigns and by fellow team managers.

Qualifications

• Bachelor’s degree in business, finance or marketing or related field.
• 3-5 years of professional experience in client training, client success, account management, or similar client-facing role.
• Experience with social purpose-driven and community-driven products or audiences.
• Experience with outbound marketing across a variety of channels.

Requirements

• Highly skilled in outbound messaging, positioning and program development — online & offline.
• Analytical skills and background, with ability to use data to power decision-making.
• Passionate about helping communities and community leaders at scale.
• Attention to detail and ability to learn quickly and deliver high-quality results.
• Minimum 1+ year of commitment for the unpaid / pro-bono position.
• Attend Weekly Meetings: Virtual [MS Teams]
• Time: Minimum 5 hours per week (excluding meeting time).

Benefits

• Leadership development opportunities.
• Networking opportunities.
• An opportunity to give back to the community.