[Hiring] Client Partner @Cialfo

Role Description

Across the Americas - from US school districts to Latin American international schools, counselors are the single point of contact between a student's ambition and the university system that will decide their future. Most of them are doing this work manually — tracking hundreds of applications in spreadsheets, chasing document deadlines by email, and making recommendations without the data to back them. When that system breaks down, it isn't a productivity problem. It's a missed deadline that closes a door a student spent years working toward.

Cialfo exists to close that gap, and how well that gap gets closed depends on two things happening at once: schools already on the platform getting real value out of it, and new schools discovering that this is the platform their counseling team actually needs.

That is what this role owns. You are the person a portfolio of high schools across North and South America trusts to make Cialfo work for them, and you are also the person who walks into a school that has never heard of Cialfo and makes the case for why that should change. Saige, our AI layer, is live, and part of what you own is making sure both existing and new schools actually adopt it rather than let it sit unused.

You own the renewal and growth of an existing book of schools, and the identification and close of new ones, across two markets that don't behave the same way — US schools and Latin American schools have different buying rhythms, different stakeholders, and often different languages. This role owns the health, retention, and growth of an assigned portfolio of US and LATAM K12 school accounts, operating from India on US hours.

What You Own

• Existing school relationships across the Americas
• Own the renewal and health of a defined portfolio of high school accounts across both US and Latin American markets
• Build direct relationships with counselors, IT teams, and school leadership — not just your primary point of contact
• Identify and resolve account risk before it becomes churn
• New school acquisition across the Americas
• Build and work a pipeline of prospective schools across both markets
• Own the full sales cycle from first conversation to signed contract
• Translate Cialfo's platform value into terms that land with a counseling team meeting it for the first time, adjusting the pitch to how each market actually buys
• Onboarding and platform adoption
• Lead onboarding and training tailored to each stakeholder group, from counselors to senior leadership, whether the school is new or renewing
• Drive adoption of Saige and other newer product features against each school's actual counseling workflow
• Ensure every stakeholder group understands the platform well enough to rely on it during peak application season
• Account growth and expansion
• Build account-specific growth plans using engagement and outcome data, not general upsell targets
• Identify where a school's needs extend into other parts of the Manifest ecosystem and translate that into commercial opportunity
• Present renewal and expansion proposals with the credibility of someone who has actually used the data
• Client operations
• Keep account records, interaction history, and pipeline status current in the CRM
• Translate recurring client feedback into structured input for the product team
• Structure your workflow and handoffs around narrow daily overlap windows that shift depending on whether you're working US or Latin American hours

What Success Looks Like

• In the first three months, you know your existing portfolio well enough to have a point of view on which accounts are healthy in both markets, and you've built a working rhythm that makes the most of narrow live-overlap windows rather than fighting them — you've started building a real pipeline of prospective schools rather than a list of names.
• By six months, your existing accounts show visibly higher adoption of features like Saige than when you started, and you've closed or are close to closing your first new schools in at least one of the two markets, without the timezone gap ever becoming the client's problem to manage.
• By twelve months, you've built a portfolio that runs on trust rather than maintenance across both the US and Latin American book, and a track record of new schools who chose Cialfo because of how you made the case to them. What you built — on both sides of the book, in both markets — outlasts the individual deals.

What You Bring

• You've spent the better part of five years or more in customer success, account management, business development, or client-facing strategic consulting, ideally with exposure to SaaS, EdTech, or B2B technology sold into schools or comparable institutions.
• You've done both sides of this job before — closing new business and running an existing book — and you don't think of them as different skill sets, just different conversations.
• You read data and use it to make decisions about an account before the client asks you to, not after.
• You're comfortable moving between a counselor who's never used a CRM and a head of school who wants a strategic conversation about outcomes — and you adjust your approach for each without losing credibility with either.
• You're equally comfortable adjusting your approach between a US school district and a Latin American international school, because you know these aren't the same conversation wearing different accents.
• You're fluent in English and comfortable working in Spanish or Portuguese, since a meaningful part of this book won't run in English at all.
• You've built relationships across significant timezone gaps before, or you know exactly how you'd approach it: tight written communication, no reliance on catching people live, and a schedule structured enough that narrow overlap windows are a constraint you plan around, not an excuse.
• This is a role with a defined book of accounts, an open territory of prospects, and real autonomy in how you manage both.
• You're coachable. This function is still being refined, and the person who thrives here treats feedback as part of getting better at the job, not as a threat to how they already do it.
• Most importantly, you read the description of what Cialfo is building for schools across the Americas and your first reaction was that you already know exactly which relationships you'd deepen and which doors you'd knock on first — in both markets.

Why Manifest

Manifest Global is building the infrastructure for global human capital mobility — connecting students, schools, universities, and employers across 50+ countries. Our portfolio spans Cialfo (AI-powered college counseling, 2,000+ schools), BridgeU (university guidance for international schools globally), Kaaiser (trusted study abroad counseling since 1997 across India and Southeast Asia), and Explore (AI-powered university outreach, 1,000+ university partners). Together, we move talent across borders at scale.

Cialfo is part of Manifest Global — a multi-brand group building the infrastructure for global human capital mobility, operating across 50+ countries.