[Hiring] Client Operations Manager @Landmark Ventures

Role Description

Landmark Ventures is seeking a Client Operations Manager to join our dynamic business development services team. This pivotal role is perfect for professionals with experience in sales, revenue operations, and client/customer success who are passionate about driving success for innovative Enterprise IT/Cybersecurity companies.

The Client Operations team manages day-to-day communications and activities of client engagements including:

• Writing researched background to prepare clients for meetings
• Managing ongoing deal visibility and sales pipeline motion
• Tracking and analyzing key metrics
• Helping optimize strategies to increase deal volume and velocity

This is a client-facing sales-operations and engagement management role. As a Manager on the team, you are ultimately responsible for the activities and initiatives that drive our clients’ success. This role requires a high level of sales experience, organization, excellent writing and communication skills, strong emotional intelligence, and the ability to multi-task across several projects simultaneously while maintaining strong client relationships with startup CEOs, Sales Leaders, and F500 Executives.

Qualifications

• 3-5 years of experience in sales, sales/revenue operations, and client/customer success ideally at a B2B technology startup selling to enterprise organizations.
• Knowledge of Enterprise Sales, the IT/Cybersecurity enterprise landscape, and startups.
• Exceptional interpersonal and communication skills.
• Excellent organizational and time management skills with the ability to prioritize multiple projects and deadlines efficiently.
• Proficient in using CRM tools (e.g., Salesforce, HubSpot) and other project management software.

Requirements

• Serve as the main point of contact for clients, managing pipeline, providing regular updates on performance and project status.
• Track progress of the pipeline and KPIs, set milestones, and ensure that client expectations are consistently exceeded.
• Maintain clear and proactive communication regarding engagement activity, performance, priorities, risks, and next steps.
• Translate client goals and feedback into clear actions for Landmark’s internal teams.
• Partner with clients and internal Business Development teams to identify target accounts, executives, and potential enterprise sales opportunities.
• Conduct research to identify relevant companies, decision-makers, business priorities, and potential use cases aligned with each client’s ideal customer profile.
• Manage strategic outreach campaigns across executive engagement, events, referrals, roundtables, and targeted account initiatives to drive qualified pipeline.
• Help develop and refine target-account lists, prospecting strategies, outreach messaging, and client positioning.
• Identify potential leads and opportunities within Landmark’s executive network and broader client ecosystem.
• Track lead-generation activity and evaluate which channels, messages, and target profiles are producing the strongest results.
• Ensure new leads are properly qualified, documented, assigned, and progressed through the appropriate follow-up process.

Benefits

• Competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to Landmark.
• We are a remote company headquartered in NYC with a global team and a flexible working environment.
• Generous vacation and holidays, including all Federal holidays including the day after Thanksgiving.
• Team members get two days each year to volunteer and receive an additional day of Paid Time Off for each anniversary up to five years.
• Comprehensive health insurance: team members pay $1 each month for full medical, dental, vision, and life insurance with a broad network through ADP.
• Stellar team of co-workers, an engaged virtual culture, active Slack channels, and a lot of in-person and virtual team gatherings.
• Meaningful work at an organization that focuses on your growth.
• Learn from experts who have been in the organization for 10+ years and from always-innovative clients in an entrepreneurial environment.