[Hiring] Client Manager, Lease Administration @JLL

Role Description

We are seeking a Lease Administration Client Manager to join our Lease Administration team. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business.

As a Lease Administration Client Manager, you will:

• Have exposure to the full scope of our Lease Administration platform.
• Bring a strong knowledge & familiarity of Corporate Real Estate to our clients and other team members.
• Provide oversight, management, and development to our broader Lease Administration Team.
• Abstract & review client leasing details and help drive client deliverables and key initiatives.
• Ensure accuracy, management, and resolution of client leasing management.
• Ensure accurate reporting and reconciliation of information.
• Foster critical relationships between various individuals, teams, and our clients.
• Exhibit a customer-first mindset and exceed client and key stakeholder expectations.

Qualifications

• Bachelor’s degree.
• At least 5 years of work experience in Lease Administration, Real Estate Accounting, Real Estate Law, or Property Management.
• 2 years previous experience in a supervisory role operating at a strategic level with both internal and external teams.
• Strong financial/analytical skills.
• Ability to maintain a strong attention to detail with a continued high efficiency and accuracy rate for performing work/tasks.
• Ability to spot issues proactively and head them off and/or start the solutioning process.
• Ability to understand and interpret data, and use technology to be more efficient.
• Desire to learn and grow.
• Multilingual a plus.
• Willingness for light travel.

Requirements

• Serve as Relationship manager and first point of client escalations.
• Client/vendor/landlord relationship management.
• Provide coaching for team members regarding procedures, lease interpretation, desktop audits, and billing calculations.
• Ensure that client(s) accounts are in full compliance with all internal and client-specific policies and procedures.
• Review abstracts and interpret commercial lease documents (leases, amendments, subleases).
• Resolve rent and other landlord/tenant issues.
• Oversee subtenant account management, including billing and collections of third-party tenant rents.
• Coordinate invoicing to client(s) and collections as necessary.
• Document and share best practices, participate in efforts to strengthen internal controls and improve data quality.
• Support, exposure, and leadership of other special projects as assigned by manager.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.