[Hiring] Associate Client Manager @Luminare Health

Role Description

The Associate Client Manager (ACM) is responsible for the overall relationship with the client, from implementation, everyday problem resolution through renewal activities.

• The ACM may work directly with sales executives on small groups that are sold.
• ACMs typically have a book of business with 15 to 20 clients, supporting groups with fewer than 300 employees.
• This position may have minimal assistance from a Client Coordinator.
• They maintain senior management level contact with Benefits, Human Resources, and the financial staff of the client and assigned broker partners.
• ACMs also work on internal projects that benefit and support clients and/or the client management organization.
• ACMs are charged with retaining and growing their assigned book of business.

Qualifications

• Bachelor’s Degree and 2 years previous Client Management experience and/or experience in a similar TPA or insurance environment with client-facing/client support responsibilities.
• High school diploma or GED equivalent required and 6 years industry experience.
• Willingness to travel (up to 10%).
• Results oriented and self-motivated.
• Strong interpersonal and communication skills.
• Strong presentation skills.
• Organizational, analytical, problem-solving, and time management skills are required.

Requirements

• Insurance license (preferred).
• Understanding of self-funding and employee benefit plans (preferred).
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.) (preferred).
• Stop loss understanding is a plus.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Other incentives.

Company Description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement.