[Hiring] Client Manager @J.D. Power

Role Description

As a Client Manager in the OEM Customer Success organization, you will act as a data analyst lead and trusted advisor for one of our clients, working with one of our most complex and valuable datasets. You will serve as a subject matter expert with JD Power’s proprietary U.S. Automotive Configuration and Retail Transaction data to create value at our clients and drive client retention. This role is part of a team of world-class automotive analysts, offering opportunities to consult with industry leaders and support decisions impacting millions of dollars in OEM profitability.

This role will be heavily relied upon to enable business development growth through the creation of effective case studies highlighting the value that J.D. Power’s data and services deliver.

Qualifications

• 3-6 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics.
• Experience working with Automotive OEM quality organizations, manufacturing, or logistics is a plus.
• Significant experience with Excel and PowerPoint is required.
• Experience using BI and Analytics platforms like Palantir, Tableau, PowerBI, or ThoughtSpot is desirable.
• Experience with executive-level presentations and public speaking.
• General interest and understanding of trends in the automotive industry is desirable.

Requirements

• Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights.
• Use significant Excel experience for data manipulation and repeatable analysis.
• Serve as the customer success analyst for our key clients, build trusted advisor relationships, and ensure they can leverage J.D. Power's data to gain high-value insights.
• Proactively identify solutions to support the sales and business development organization.
• Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values.
• Lead discussions with J.D. Power users at OEMs.
• Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services.

Benefits

• This position has a starting salary range of $126,000- $130,000 USD per year.