[Hiring] Client Manager @KUDO

Role Description

Join our innovative, technology-driven team and take the lead in driving business growth by building and nurturing high-value post-sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. Reporting directly to KUDO’s CEO, you’ll act as a strategic advisor to our clients—aligning their business objectives with KUDO’s cutting-edge language accessibility solutions. This role is ideal for candidates who thrive at the intersection of technology and business, with a knack for identifying revenue opportunities, driving customer success, and influencing organizational growth.

Primary Responsibilities

• Client Relationship Management & Business Alignment:
  • Cultivate client's relationships with key decision-makers, positioning KUDO as a trusted partner in achieving their business goals.
  • Proactively identify and address client needs, leveraging insights to drive satisfaction, retention, and long-term loyalty.
• Revenue Growth and Expansion:
  • Own the renewal and upsell process, using data-driven insights to uncover expansion opportunities and negotiate high-impact deals.
  • Develop and execute account growth strategies, focusing on increasing customer lifetime value and maximizing revenue potential.
• Onboarding:
  • Lead the onboarding process for new clients, ensuring a smooth transition and rapid adoption of KUDO’s solutions.
  • Collaborate with cross-functional teams to tailor training, resources, and support—aligning them with the client’s strategic objectives.
• Performance and Business Intelligence:
  • Continuously monitor and analyze client performance metrics, translating data into actionable insights for both clients and internal stakeholders.
  • Present monthly strategic reports to clients highlighting ROI, usage trends, and opportunities for optimization.
• Issue Resolution and Cross-Functional Leadership:
  • Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high satisfaction levels.
  • Partner with Sales, Marketing, Product, and Engineering teams to align resources and deliver exceptional customer outcomes.

Qualifications

• 5+ years of experience in the technology industry, with a proven track record of driving revenue growth and customer success in a selling to enterprises.
• Strong business acumen, with experience managing high-value enterprise and corporate accounts, and a focus on strategic account expansion.
• Exceptional communication and negotiation skills with the ability to influence decision-makers and drive business outcomes.
• Natural relationship builder, adept at fostering trust, projecting confidence, and aligning solutions with client business objectives.
• Strategic problem-solver, with experience resolving complex customer challenges and turning them into opportunities for growth.
• Great presentation and communication skills are a must.
• Detail-oriented, with a focus on delivering measurable results and optimizing customer experiences.
• Tech-savvy, with the ability to demonstrate product value, lead onboarding, and provide specialized training to ensure customer success.
• Experience with CRM tools (e.g., Salesforce) is a strong plus.
• Bachelor’s degree required; advanced degrees or certifications in business, technology, or related fields are a plus.
• Fluency in English is required; proficiency in Spanish or French is a valuable asset for engaging with a diverse client base.