[Hiring] Client Executive @Clarium

Role Description

We're hiring a commercially minded, executive-caliber Client Executive to own the long-term partnership and commercial outcomes for a portfolio of live health system customers. You'll take a set of existing accounts and answer the questions that matter most:

• Is this health system realizing the savings it bought?
• Does its executive team believe it?
• Is that story public?
• Will they renew?
• What should we be doing together next?

You'll be the single person accountable for the commercial outcome of each account; gross retention, the renewal signature, and expansion inside the system. You'll lead strategic planning with the owners on each account across Implementation, Customer Success, Product, and Engineering, directing the work rather than doing it, and you'll engage Clarium leadership when it strengthens alignment with the customer.

By day 90, you'll have:

• Taken over your portfolio
• Built a validated value baseline for each account against what the customer actually contracted for
• Delivered your first executive business reviews
• Mapped every account's stakeholder landscape
• Identified at least one qualified expansion opportunity per account
• Owned your renewal forecast

At 12 months, you'll have:

• Delivered gross retention on your book
• Closed expansion in multiple health systems
• Established the value reporting model Clarium uses across its customer base
• Converted at least one customer into a public reference

In This Role You Will:

• Own the commercial relationship and account plan for a named portfolio of live health systems with $5–7M in revenue potential
• Run quarterly and annual executive business reviews with supply chain, finance, and clinical leadership
• Carry gross and net retention targets across your portfolio
• Define, instrument, and report the financial and operational outcomes each health system contracted for
• Direct each account through the CSM, Implementation, and Product/FDE leads
• Source, build, and close expansion end to end inside existing accounts
• Give Clarium leadership an early, specific, unsentimental read on which accounts are at risk and why

Qualifications

• 10+ years in a commercial role in healthcare SaaS or health technology
• Past personal responsibility for a renewal, expansion, or growth quota
• A track record of running business reviews and commercial conversations with C-suite and VP-level health system leaders
• The ability to build and defend a quantified financial case in front of an audience
• Comfort operating through others and being accountable for outcomes you don't directly execute

Requirements

• Health system supply chain domain experience — sourcing, contracting, value analysis, clinical resource management, or supply chain leadership
• Experience with outcomes-based, at-risk, or shared-savings commercial structures
• Healthcare consulting or transformation experience with provider clients
• Experience at a scaling company where the playbook didn't exist yet

Skills & Tools You'll Use

• Familiarity with health system ERP and supply chain systems (Workday, Oracle, Infor, GHX) and EHR environments (Epic)

Benefits

• Target Base Salary Range: $160K - $190K
• Incentive Stock Options proportionate to your salary
• Fully remote, with a NYC co-working space available
• Unlimited PTO
• Top-tier health, vision, and dental benefits
• 401K
• The opportunity to build on a strong foundational team with deep data and engineering roots
• A fast-paced, high-growth environment
• The chance to empower frontline healthcare workers
• Collaborative work alongside a high-caliber team of clinicians, engineers, and revenue leaders

Equal Opportunity Statement

Clarium is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.