[Hiring] Client Executive @Neighborly Software

Role Description

The Client Executive is the senior leader who owns the relationship, the commercial outcome, and the strategic direction of Neighborly Software's most important client accounts. They serve as the executive face of Neighborly Software to state agency executives, county executives, territory executives, and program leadership at our enterprise clients. Client Executives are continuous partners across the multi-year lifecycle of these accounts, from pursuit through implementation, steady-state delivery, program-phase transitions, and expansion.

• Executive relationship and strategic partnership
  • Serve as the senior Neighborly Software relationship owner for an assigned book of 8–10 enterprise clients.
  • Build and maintain executive-level relationships with agency directors, commissioners, executive directors, mayors, county executives, and other senior client stakeholders.
  • Provide strategic guidance to clients on program design, regulatory navigation, and operational best practices.
  • Serve as the executive escalation point for client concerns and strategic decisions.
• Commercial accountability
  • Own account-level profitability across your assigned book.
  • Lead all post-sale pricing conversations including annual rate increases, scope-driven adjustments, and expansion pricing.
  • Own contract renewals and expansion opportunities.
  • Drive measurable revenue outcomes including retention, expansion, and account profitability.
• Engagement leadership
  • Partner with assigned Client Operations Team on day-to-day program management and engagement delivery.
  • Coordinate the deployment of implementation pod resources into your accounts during active build phases and complex change requests.
  • Maintain alignment between client expectations, Neighborly Software delivery capability, and commercial commitments.
  • Serve as the lead for major program milestones, executive business reviews, and steering committee engagement.
• Pre-sales and pursuit
  • Engage in the pursuit alongside the Enterprise Revenue Pod for new logo opportunities.
  • Engage in executive stakeholder engagement during proposal and contracting phases.
  • Provide domain expertise and competitive positioning input on strategic RFPs and competitive deals.
  • Support pre-sale pricing for strategic RFPs and competitive deals.
  • Transition pursuit-stage relationships into long-term account ownership at contract signing.
• Voice of customer and internal advocacy
  • Champion strategic client priorities back into Product and Engineering roadmap conversations.
  • Partner with leadership on cross-client insights, market dynamics, and emerging program trends.
  • Build and maintain client reference relationships that support new business pursuits.

Qualifications

• 10+ years of experience in government technology, grants management, federally funded programs, affordable housing, or related complex regulated industries.
• Deep domain expertise in one or more of: US Treasury programs, CDBG-DR, HUD housing and community development programs, DOE rebate programs, HCV, affordable housing, FEMA recovery, state energy programs, or similar.
• Significant experience working with state and local government clients in a senior client-facing capacity.
• Strong commercial acumen with account-level revenue accountability.
• Demonstrated ability to navigate multi-stakeholder, politically complex client environments.
• Executive presence and credibility.
• Strong collaborator with internal teams.
• Comfortable with ambiguity and change.
• Genuine service orientation.
• Fluent in both technology and the business processes of government programs.

Benefits

• Comprehensive Benefits: Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance.
• 401K Contributions: Generous employer match with immediate vesting.
• Generous Time Off: 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year.

Company Description

Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”

Headquartered in Atlanta, GA, we offer a cloud-based technology platform for the administration and disbursement of government funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.