[Hiring] Client Development Manager @Apetito

Role Description

Our Client Development Managers (CDMs) are a key link between our customers and apetito. Customers see their CDM as the face of apetito – they are an instrumental part of the success of apetito partnerships.

A successful CDM will be an authentic, enthusiastic self-starter, who can develop long-term partnerships with customers and achieve commercial targets including high levels of customer retention and loyalty.

Our CDMs manage their own customers whilst having a team of apetito colleagues to support them. This is an important role and gives us a real point of difference in the market.

The Care Homes Team are:

• Dedicated experts in the provision of food for older people
• Genuine partners to Care Homes and their teams
• Proud to create food that is enjoyed and shared

This role is a fixed term contract for the period of 12 months, covering the South West area and will require travel across the region as well as to our head office in Trowbridge, Wiltshire. A company car is provided so you'll need a full UK driving licence, ideally with no points or endorsements.

Responsibilities

• Retention: Achieve 95% Account & Value retention on existing accounts.
• Mobilisations: Ensure excellent service mobilisations, including introducing our system, training staff, and ensuring they are appropriately skilled.
• Business Development: Work closely with and support KAM’s to develop group opportunities for further business development.
• Relationships: Build external relationships and collaborate with other divisions, including Marketing, CS&D, and Product development.
• Manage a portfolio of around 40 customers with a focus on budget control, training needs, product presentations, and dispute resolution.
• Promote apetito throughout the Care Homes marketplace through extensive networking.

Qualifications

• Proven experience of achieving and exceeding targets as an Account Manager
• Experience delivering training
• Consultative, solutions-led sales approach
• Strong commercial acumen
• Strong organisation skills
• Ability to work well as part of a team
• Objections handling focused around financial issues
• Good O Levels / GCSEs to support high standard of business communication skills
• Excellent influencing and interpersonal skills
• Attentive to customer's needs
• Methodical and analytical in approach, with a results focus
• Full UK driving licence

Requirements

• Catering experience (desirable)
• Experience of food/nutritional/technical standards (desirable)
• Experience of the Care sector (desirable)
• Further education (desirable)
• Intermediate/Advanced Food Hygiene Training (desirable)

Personal Qualities

• Passion for this role
• Gravitas - Credibility with owners and management boards
• Compassionate and able to show empathy with the customer
• Constantly looking to improve existing practices; strives for excellence
• Resilient & determined

Benefits

• Competitive salary – accredited Living Wage employer
• Company car
• 25 days holiday per year, plus bank holidays
• Option to purchase up to 5 additional days holiday per year
• Generous annual bonus scheme
• Pension scheme - employer matched contributions up to 5%
• Life assurance scheme worth 2x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts