[Hiring] Client Administrator @The SSI Group, LLC.

Role Description

The Client Administrator is responsible for executing and supporting day-to-day client operations across SSI’s healthcare revenue cycle SaaS platforms. This role bridges client support and client management by ensuring accurate operational execution, reporting, and revenue cycle workflows.

The Client Administrator translates client needs and support activities into structured operational workflows, ensuring consistency, data integrity, and performance improvement aligned to SSI’s A4 (Agile, AI, Automation, Architecture) model.

Duties and Responsibilities

• Operational Execution:
  • Execute daily tracking across eligibility (270/271), claims (837), rejections (277), and remittance (835).
  • Monitor operational performance and identify issues or anomalies.
  • Ensure timely and accurate processing of client transactions.
• Revenue Cycle Knowledge:
  • Working knowledge of revenue cycle workflows in a provider setting.
  • Track client KPIs and investigate root cause issues.
• Issue Resolution:
  • Support Client Support Specialists with issue investigation and resolution.
  • Perform deeper analysis on recurring or complex issues.
  • Coordinate with Client Manager for escalations.
• Reporting and Business Intelligence:
  • Generate and maintain client reports, dashboards, and KPIs.
  • Analyze denial rates, rejection trends, and throughput metrics.
  • Provide actionable insights to Client Managers.
• Client Coordination:
  • Participate in client calls to provide operational updates.
  • Track and complete follow-up actions from meetings.
  • Support preparation of QBRs and performance reviews.
• A4 Continuous Improvement:
  • Identify opportunities for automation and workflow optimization.
  • Support implementation of ARC auto-corrections and rule enhancements.
  • Reduce repeat issues through process improvements.
• Other duties as assigned.

Qualifications

• Demonstrated ability to analyze complex information, identify issues, and develop effective, practical solutions.
• High level of precision and care in reviewing data, ensuring accuracy, completeness, and reliability.
• Strong written and verbal communication skills, with the ability to collaborate effectively with internal teams and communicate confidently with clients.
• Proven ability to organize work, manage time efficiently, and meet deadlines in a fast-paced environment.
• Ability to manage multiple workflows and competing priorities simultaneously while maintaining quality and responsiveness.
• Must be able to interact cordially and productively with co-workers in a team environment.
• Ability to work under pressure and to prioritize.
• Must be able to proficiently read and write in English.
• Effective communications skills with the ability to handle difficult situations.
• Ability to make independent judgment decisions with minimal supervision.
• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or related field.
• 3–5 years of experience in healthcare revenue cycle and provider operations.
• Experience with reporting tools, Excel, and/or BI platforms.
• Working knowledge of ANSI X12 EDI transactions (270/271, 837, 277, 835).
• Familiarity with SaaS platforms, system configurations, and data workflows.

Benefits

• Competitive salaries.
• Excellent benefits package including medical, dental, life/AD&D, LTD, vision.
• 401(k) matching.
• Paid vacation.
• Tuition reimbursement.