[Hiring] Channel Account Manager @Exclaimer

Role Description

We’re seeking a results-driven Channel Account Manager to support the growth of our partner network within an assigned region or territory. This role is centred on partner success, expansion ARR, renewals performance, and delivering an exceptional partner experience.

• Own day-to-day relationships across your partner portfolio.
• Drive partner onboarding, enablement, certification, and NFR activation.
• Lead partner business reviews and performance check-ins.
• Improve partner productivity and drive adoption of PRM tools.
• Fully own and close Expansion ARR (seat expansions, upgrades, overages) across your partner portfolio, with specific rules by segment (e.g. Global/Regional VARs vs MSPs).
• Meet expansion ARR targets by region/segment.
• Register and qualify all partner-sourced opportunities.
• Provide partners with guidance to progress active deals.
• Work with our AE team to close new partner-sourced opportunities.
• Maintain high standards of responsiveness and quality by meeting SLA targets, including first response within 4 business hours and resolution within 48 hours.
• Proactively monitor and address partner issues to prevent aging cases, ensuring case hygiene remains above 95%.
• Deliver a consistently positive partner experience, reflected in partner CSAT scores of ≥90%.
• Drive initiatives to improve partner engagement, satisfaction, and overall experience across your portfolio.
• Lead partner onboarding and activation programs, ensuring partners are effectively trained and actively engaged within 30 days.
• Promote and support adoption of PRM tools and resources, encouraging regular and meaningful usage by partners.
• Collaborate with partners to optimise renewals processes and reduce manual intervention year over year.
• Implement strategies and activities that support improved partner retention (GRR) and satisfaction (NPS).

Qualifications

• Previous commercial experience within Partner Management, SaaS Account Management, or Customer Success.
• Experience working with channel ecosystems (VARs, MSPs, distributors and msft marketplace).
• Strong operational discipline and SLA management capability.
• Excellent communication, enablement, and relationship-building skills.

Benefits

• Competitive pay.
• Generous paid time off.
• Flexible working options including the XFlex programme and a “work from anywhere” allowance.
• Enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood.
• Comprehensive healthcare coverage.
• Fully funded insurance and income protection.
• Access to 24/7 virtual care.
• Mental health, legal and financial support through employee assistance programmes.
• Contributory retirement plans and savings support.
• Perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance, and a wide range of discounts.

Company Description

Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. We’re officially Great Place To Work Certified™ and have been recognised by Great Place To Work® for our culture of collaboration, trust, and growth.