[Hiring] Associate Field Account Manager @Butler/Till

Role Description

The Associate Field Account Manager plays a crucial, foundational role within the client experience team, working both on the front lines and behind the scenes to ensure smooth operations, manage logistics, and provide stellar client experience with each interaction. Essential to the team’s success, they are a primary point of contact for our clients across their territory who excel at engaging with clients and maintaining positive relationships while providing administrative and logistical support to the sales team, collectively driving growth and retention.

Key duties include:

• Appointment setting
• Managing and triaging a queue of inbound client support requests
• Managing tasks behind the scenes in partnership with the marketing sales team
• Providing clients with clear information and education about their advertising programs
• Escalating to a second-level team member when more in-depth account management expertise or strategic guidance is needed

Qualifications

• Associate Degree in Marketing or Business; Bachelor’s degree is a plus
• 3+ years of customer service experience
• Digital and traditional marketing knowledge
• Ability to work under pressure and meet deadlines
• Flexible work hours, as needed, to account for peak times and time zone requirements across the county
• Proficient with Microsoft Office tools including Microsoft Word, Excel, and PowerPoint
• Independent and self-directed yet also team oriented
• Must be well-organized and detail-oriented with ability to multi-task, capture, and articulate information clearly and accurately

Requirements

• Experience with Microsoft suite of products with Power BI
• Experience using a customer relationship management system
• Applied digital and traditional marketing knowledge
• Working knowledge of different marketing strategies (branding, paid search, content creation)

Benefits

• Compensation range for this position is $45,000 - $60,000
• Includes ESOP (employee stock ownership plan)
• Annual bonus
• Full benefits package
• Paid time off benefits, including 100% paid parental leave

Travel Requirements

All employees, regardless of role or geographic location, are required to attend in person for onboarding during their first week of employment and annually for the Shareholder’s Summit held in June. Additional travel is not routinely expected but may be required for key/critical meetings & events.

Work Environment & Physical Demands

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate (i.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions.

Commitment to Diversity, Equity, Inclusion, and Belonging

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you’ll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.

EEO Disclaimer

Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.