[Hiring] Account Manager @Domino

Role Description

Domino Data Lab is looking for an Account Manager to own and grow relationships with some of our most strategic enterprise customers. You will own a focused portfolio of large, complex customers, with responsibility for the long-term health, retention, and growth of each account. This role requires a balance of technical curiosity, strategic thinking, commercial execution, and customer advocacy.

What your impact will be

• Own the commercial performance, retention, and expansion of a focused portfolio of strategic enterprise customers.
• Develop multi-year account plans that connect customer priorities, adoption, renewal strategies, and opportunities for growth.
• Build strong relationships across technical, business, and executive leadership, establishing multiple champions and sponsors within each account.
• Engage directly with data scientists, AI/ML engineers, and technical practitioners to understand their workflows, challenges, and opportunities where Domino can deliver additional value.
• Understand how customers are using Domino, where they are realizing value, and what is required to expand adoption across the enterprise.
• Proactively identify and develop expansion opportunities across new business units, use cases, and stakeholders.
• Own renewal strategy and commercial negotiations, balancing customer outcomes with long-term account growth.
• Lead complex expansion opportunities from discovery and qualification through negotiation and close.
• Partner closely with Customer Success, Solutions Consulting, Professional Services, Product, Partnerships, Legal, and Deal Desk to coordinate customer engagement and execution.
• Maintain clear account plans, qualified pipeline, accurate forecasts, and visibility into risks and opportunities across your portfolio.
• Serve as the commercial point of accountability for your customers, ensuring Domino operates as a coordinated, strategic partner.

Qualifications

• 5+ years of experience selling complex enterprise technology solutions, including ownership and growth of existing customer relationships.
• Demonstrated success retaining and expanding large enterprise customers, including closing seven-figure software transactions.
• A track record of building multi-year account strategies and creating expansion opportunities rather than relying on existing demand.
• Experience navigating complex organizations, developing executive relationships, and expanding across multiple business units.
• Technical fluency and curiosity, with the ability to engage credibly with data scientists, engineers, and technical stakeholders.
• Strong commercial judgment and experience leading enterprise renewals, negotiations, and expansion opportunities.
• The ability to understand customer adoption, business priorities, and outcomes and translate them into opportunities for growth.
• A disciplined approach to account planning, opportunity qualification, pipeline management, and forecasting.
• Experience coordinating cross-functional teams to deliver customer outcomes and execute account strategies.
• Strong communication skills, intellectual curiosity, and comfort operating with both autonomy and accountability.
• Experience with data, analytics, AI, infrastructure, cloud, or other technically complex enterprise platforms is valuable.
• Experience selling into highly regulated industries, including Life Sciences and Financial Services, is a plus.

Why Domino

Domino partners with some of the world's most sophisticated enterprises as they build, scale, and govern AI and data science. The opportunity in this role is bigger than managing existing customers. You will own relationships that are central to Domino's long-term success, help customers realize greater value from their investment, and expand our presence across some of the world's most complex organizations.

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success.
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work.
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything.
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

Visa Sponsorship

Visa sponsorship (including H-1B and other employment-based visa categories) may be available for this position depending on business considerations and the role's requirements. Sponsorship eligibility is assessed on an individual basis and is not guaranteed for any role or candidate. All applicants are encouraged to apply regardless of current or future immigration status.