[Hiring] Associate Director, Client Services @Silverback Strategies

Role Description

We are hiring an Associate Director of Client Services. This is an opportunity to make a big impact at a smaller agency. Our new Associate Director will serve as the strategic lead and trusted advisor for a portfolio of some of Silverback's most important client relationships. You'll own client health from end to end:

• Understanding each client's business
• Connecting marketing performance to real business outcomes
• Spotting risk before it turns into churn
• Finding the next opportunity to grow the partnership

This isn't a hands-on-keys role. You won't be building campaigns in Google Ads or Meta, but you'll need to understand what those platforms are telling you, and what they're not. You'll work alongside our Paid Media, SEO, Measurement, and Creative teams to turn performance data into a clear story for clients, and you'll partner with delivery teams to ensure every account is both successful for the client and healthy for Silverback.

This role is ideal for a seasoned client services leader who thrives on big-picture thinking, loves a good puzzle, and wants a real seat at the table.

Qualifications

• 7+ years of client services, account management, or client strategy experience
• At least 4 years at a digital or performance marketing agency
• Previous agency experience is a must-have

Requirements

• Understand each client's business and marketing performance through data analysis
• Analyze paid media performance across your portfolio
• Build healthy, long-lasting client relationships
• Own retention and revenue growth for your portfolio
• Partner with delivery teams to build 3-month rolling plans
• Regularly surface opportunities to improve how we work
• Stay on top of changes in the marketing industry
• Contribute a weekly news insight and point of view

Benefits

• Unlimited PTO
• Comprehensive health, dental, and vision plans
• Virtual Team Events and a fun, casual, inclusive company culture
• Company-paid ClassPass membership
• 12 weeks of Paid Parental Leave
• Summer Fridays
• 401(k) with Employer Match