[Hiring] Associate Account Manager @DigiCert

Role Description

As an Associate Account Manager, you will be responsible for coverage in the region and driving renewals of the corporate segment of DigiCert's customer base, delivering incremental revenue growth and bringing in net new business. The role involves building and fostering strong relationships with strategic DigiCert customers, in close collaboration with the in-region Account Manager. The primary focus is on increasing customer adoption, ensuring retention, and driving long-term success by addressing technology challenges.

• Building & Fostering Strong Relationships – Develop a deep relationship with strategic DigiCert customers.
• Active Listening – Enhance mutual understanding by expressing genuine interest and providing full attention to others’ messages.
• Information Seeking – Driven by curiosity to know more about things, people, or issues.
• Influence and Persuasion – Persuade and influence others to support specific agendas.
• Composure and Resiliency – Deal effectively with pressure and maintain focus under adversity.
• Organizational Savvy – Accurately assess information related to communication channels and power relationships.
• Identify and close net new revenue opportunities on renewals.
• Identify and complete discovery for new logos in assigned territory.
• Develop proficiency utilizing internal systems such as Apptus, SFDC, Clari.
• Act as a liaison for business desk, order management, and the customer.
• Travel as needed to attend in-person events, webinars, and customer meetings.

Qualifications

• 2+ years of experience managing full sales cycle (inside or field sales) in the software space (SaaS Sales preferred).
• Excellent written and verbal communication skills.
• SaaS Sales is advantageous.
• Proactive in adopting sales best practices and a leader in process adherence.
• Can demonstrate market and industry knowledge and recognizes changing market trends.
• Excellent objection handling and negotiating abilities.
• Driven to invest time in self-education that can be applied in a professional context.
• Demonstrates the ability to link corporate strategic goals to customer-facing solutions.
• Strong collaboration skills and ability to work alongside multiple team members.
• Proven record of meeting/exceeding established goals.
• Ability to effectively communicate with internal stakeholders.
• Highly resourceful when needing to overcome barriers and objections.
• Ability to communicate with all levels within customer/prospect’s organization.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage.
• Retirement savings programs with company matching (401(k) or RRSP).
• Generous paid time off, including holidays and vacation.
• Paid parental leave and family support benefits.
• Life and disability coverage.
• Flexible spending and health savings options (where applicable).
• Health and wellness support, including gym reimbursement and wellness programs.
• Employee Assistance Program with 24/7 confidential support for employees and families.
• Education assistance and professional development opportunities.
• Access to LinkedIn Learning and continuous learning resources.
• Employee referral bonus program and additional company perks and discounts.
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins.
• Business travel insurance and global employee support programs.