[Hiring] Assistant Vice President, Carrier Practice @Gallagher

Role Description

This leadership role is responsible for managing and mentoring a team of Client Service professionals while fostering strong client relationships, driving service excellence, and ensuring client goals are achieved through customized, value-driven solutions. The ideal candidate possesses deep industry expertise, a strong understanding of cost of risk, the ability to influence and mobilize resources across the organization, and a proven track record of identifying opportunities, solving complex client challenges, and enhancing overall program performance.

• Manages a team typically consisting of up to 5 Client Services staff.
• May retain Client Service responsibilities for own book of business if required.
• Makes demonstrated effort to interact with all clients under management responsibility, including annual in-person visits for largest revenue clients.
• Along with senior leaders, defines priorities for team.
• Proactively brings recommended solutions to challenging client situations.
• Identifies opportunities for improvement within own book of business, Client Services department and company overall.
• Able to develop plans of action to address the client concerns and mobilize resources across the organization.
• Able to influence and motivate others through persuasive points-of-view.
• Helps team members identify key individuals within client organization for client, program and company success.
• Ensures consistent engagement with clients (calls, in-person visits, etc.) across team.
• Defines high expectations for client service and results across respective book of business.
• Understands client goals and ensures high quality service plans among team members.
• Engages clients on a recurring basis to ensure satisfaction with service levels and results against client goals, using established guidelines.
• Captures and shares results with senior team leaders and tracks progress over time (year-to-year).
• Can identify potential exposures across industries.
• Has robust understanding of how cost of risk impacts client’s financial statements and unique attributes, which may hinder solutions (e.g., jurisdictional challenges, union workforces, remote locations, etc.).
• Solid understanding of industry products and services.
• Develops and recommends customized solutions for own and team’s clients to drive value.
• Proactively identifies issues and opportunities within own book of business.
• Able to assess program performance of direct reports and make recommendations on ways to improve.

Qualifications

• Bachelors degree and five or more years of work experience required.
• Insurance license required.

Requirements

• Able to create success stories and capture learnings within own book of business and that of team members.
• Able to provide synthesized summaries to senior leadership within AM team.
• Focuses on what matters most, where there is risk and where senior management intervention may be required.
• Always gets his/her point across in interactions.
• Frequently able to lead group meetings and/or provide value-added input where not the primary presenter.
• Is accessible by team members when they encounter roadblocks with their work.
• Able to provide value-added suggestions and approaches to make the team more successful.
• With supervisors, understands what matters most and where/when to escalate issues.
• Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...