[Hiring] AI-First Account Manager - Creative Operations @Storm Ideas

Role Description

We are hiring an account manager to own the client operating rhythm around Storm Ideas' Creative Operations and Systems / Process Design work. This is a high-accountability client relationship role. You will be responsible for keeping client context, stakeholder needs, open questions, risks, follow-ups, and next steps clear across work that is often messy, fast-moving, and operationally complex.

The role exists because this kind of client work fails when account knowledge lives in scattered notes, private conversations, vague update loops, or one person's head. Your job is to turn that into a clear operating rhythm that clients trust and internal teams can actually use.

You will not personally build every system. You will be expected to understand the client problem, ask sharper questions, spot weak scope, maintain account context, prepare for the right conversations, and make sure Storm is solving the right thing in the right order.

AI is not an optional productivity trick in this role. You should be actively trying to become excellent at using AI tools, reusable workflows, and account-context systems to prepare better, move faster, remember more, and give clients a sharper experience.

This is also a relationship role in the real sense. Clients should like working with you. They should feel you understand them, enjoy the conversation, trust your follow-up, and want you involved when things are unclear.

Responsibilities

• Own the account context for selected Creative Operations and Systems / Process Design clients: stakeholders, priorities, history, open questions, risks, decisions, and follow-ups.
• Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs do not drift or depend on memory.
• Turn vague client requests into clear next steps, questions, owners, dependencies, and decision points.
• Become highly capable with AI tools and workflows for account management: meeting preparation, account research, stakeholder mapping, summarisation, action tracking, client-ready drafting, QA, and reusable account memory.
• Use AI to make your client work sharper, not just faster.
• Make clients feel well looked after: clear communication, good energy, strong follow-up, useful questions, and the confidence that you are properly on top of their account.
• Write clear client-ready summaries that make messy work understandable without overpromising or hiding uncertainty.
• Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context.
• Work closely with Account Management, Creative Operations, AI Operations, and technical colleagues to keep client work moving.
• Understand creative and operational workflows well enough to challenge weak assumptions, ask practical questions, and explain tradeoffs in plain English.
• Spot when a client ask is really a workflow, visibility, approval, stakeholder, or operating-rhythm problem.
• Help internal teams avoid overbuilding, underscoping, or saying yes before the client need is clear.
• Improve the way account knowledge is captured, summarised, shared, and reused over time.

Qualifications

• Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations.
• Strong written and spoken English.
• High agency.
• Structured thinking.
• A serious interest in becoming an expert at AI-enabled account management.
• Strong client presence.
• Comfortable working around workflow and collaboration tools such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar systems.
• Enough systems/process literacy to understand what is being built, why it matters, where the risks are, and how to explain it to non-technical stakeholders.

Benefits

• CAD 65,000 to CAD 80,000 per year, depending on experience, on a full-time, permanent employment contract.
• Fully remote role with working hours aligned to US Eastern Time.
• 33 Days Paid Leave and Benefits.
• Modern hardware, AI-enabled workflows, Airtable/no-code tools, and collaborative team support.

Recruitment Process

• Online video interview with short recorded answers to role-relevant questions.
• First interview with the hiring manager.
• Follow-up technical exercise, compensated and designed to test skills relevant to this position.
• Final interview and exercise review with the hiring manager and COO.