[Hiring] Account Supervisor @SOLVENTUM

Role Description

Account Supervisor (Solve Studio)

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

The Impact You'll Make in this Role:

• Client Partnership & Strategic Leadership
  • Serve as the primary day-to-day point of contact for internal business units, building strong relationships and acting as a trusted marketing advisor, not just a service lead.
  • Lead client discussions to identify business challenges, objectives, audiences, success measures, and activation requirements.
  • Translate client requests into clear, actionable creative briefs that enable efficient creative development and reduce rework.
  • Influence realistic timelines and deliverables based on project complexity, scope, and resource availability.
  • Anticipate risks and proactively recommend solutions to keep work moving forward.
  • Report on project performance, client satisfaction, risks, and opportunities for improvement.
  • Support project management responsibilities where dedicated PM support is not available, including timeline development, stakeholder coordination, review management, and delivery oversight.
• Account Management Excellence
  • Demonstrate a strong understanding of agency workflows and creative development processes, ensuring requests are sufficiently defined before entering creative development or production.
  • Evaluate incoming requests for business value, complexity, urgency, dependencies, and resource requirements before work is committed.
  • Anticipate information gaps and proactively gather the inputs required for creative, copy, digital, and production teams to execute effectively.
  • Develop preliminary project scopes, effort estimates, and recommended resourcing approaches in partnership with Creative, Project Management, and Studio Operations.
  • Ensure all deliverables, quantities, formats, specifications, markets, channels, approvals, and dependencies are clearly documented before work begins.
  • Consolidate stakeholder feedback into clear, prioritized, and actionable direction for the creative team.
  • Own client meeting summaries and contact reports, documenting key decisions, action items, changes in direction, risks, and next steps.
  • Ensure approved decisions and scope changes are reflected in project documentation, timelines, and creative briefs.
  • Monitor project scope and proactively identify changes that impact timing, effort, budget, or resource requirements.
  • Maintain a high standard of project documentation, ensuring visibility and continuity across all team members supporting the engagement.
  • Partner with Creative Leaders to ensure project expectations, scope, and quality standards are understood before work begins.
  • Ensure appropriate approvals are secured before work advances to subsequent stages.
  • Serve as active voice of client in all internal creative reviews.
• Financial Stewardship
  • Partner with Operations and Project Management to develop accurate estimates and funding recommendations.
  • Support retainer planning, budget forecasting, and funding conversations with business partners.
  • Balance business objectives with responsible use of Solve Studio resources.

Qualifications

• Bachelor's degree or higher AND ten (10) years of experience in account management, client services, marketing, or integrated campaign leadership.
• Strong background in marketing strategy and campaign development, with the ability to consult, not just execute.
• Demonstrated experience managing multiple projects and stakeholders simultaneously, ideally in an agency or in-house agency environment.
• Excellent communication, facilitation, and negotiation skills; ability to influence without authority.
• Highly organized, proactive, and comfortable balancing strategic thinking with hands-on delivery.
• Passion for partnership and problem-solving; thrives in fast-paced, evolving environments.

Requirements

• Work Location: Remote
• Travel: May include up to 10% domestic travel.
• Relocation Assistance Not Authorized
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status.

Benefits

• Competitive pay and benefits, regularly benchmarked with other companies that are comparable in size and scope.
• The expected compensation range for this position is $143,200 - $196,900, which includes base pay plus variable incentive pay, if eligible.
• This position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).