[Hiring] Account Manager, Strategic @Atlassian

Role Description

Atlassian is continuing to lead investments focused on developing our largest, most strategic customers. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

• Increase revenue across Atlassian's full product portfolio by delivering high customer retention rates.
• Proactively engage on expansion opportunities and lead upsell, upgrade & cross-sell opportunities throughout the customer lifecycle.
• Partner with our Global Sales Team to lead Total Book of Business growth.
• Collaborate with the Sales team on strategic opportunities, including white space analysis and strategic account planning.

You will report to the Manager, Strategic Account Management.

Qualifications

• 7+ years of experience in enterprise account management, quota-carrying SaaS sales, or customer success managing large enterprise customers.
• 4+ years of experience selling and expanding Enterprise SaaS/Cloud solutions across a global account footprint.
• Proven track record of consistently meeting or exceeding net retention, renewal, and expansion targets.
• Experience managing multi-million dollar annual contract values (ACVs) and complex, multi-threaded commercial negotiations.
• Experience leading complex, end-to-end sales and expansion cycles independently.
• Familiarity with enterprise workflows across IT Service Management (ITSM), DevOps, Work Management, or Strategic Portfolio Management.
• Experience guiding enterprise customers through Cloud transformation journeys and adoption of new platform capabilities.
• Experience working with Channel Partners and GSIs to co-deliver customer value.
• Fluency using Salesforce and Tableau to inspect pipeline and project account growth trajectories.
• Strong executive presence, discovery skills, and ability to establish trust with VP and C-level stakeholders globally.

Requirements

• Accelerate revenue growth and expansion across Atlassian's product portfolio and Solution Collections.
• Lead strategic account planning, whitespace mapping, and growth strategies across your assigned book of business.
• Develop and expand Senior and Executive relationships over video and in-person.
• Manage high-value, complex renewals and commercial expansions to secure long-term customer commitment and mitigate churn risk.
• Lead growth opportunities and multi-million dollar sales cycles end-to-end.
• Drive platform consolidation, Data Center (on-prem)-to-Cloud migrations, and adoption of AI-powered capabilities.
• Conduct proactive executive value reviews to demonstrate ongoing ROI and align Atlassian solutions to customer strategic priorities.
• Maintain forecast accuracy and pipeline discipline for your owned book of business.
• Identify portfolio risks early and execute mitigation plans before they impact customer satisfaction or retention.
• Lead and support cross-functional alignment with Solution Engineering, Advisory Services, Support, and Product teams to support customer growth.

Benefits

• A wide range of perks and benefits designed to support you and your family.
• Health and wellbeing resources.
• Paid volunteer days.