[Hiring] Account Manager @Kingstone Insurance Company

Role Description

The Account Manager serves as a primary point of contact for assigned KINS Insurance Agency partners in California. This role combines account management, licensed surplus lines activities, operational support, and business development. The Account Manager works closely with agency partners and the carrier’s underwriting team to support business throughout the submission, quote, and bind process, coordinate underwriting requirements, resolve issues, and help grow profitable production within an assigned portfolio of agencies. This is a remote position. Candidates must reside in California.

Salary Range: $80,000 - $95,000 per year

What you will do:

• Account & Agency Management
  • Serve as the primary day-to-day KINS contact for assigned agencies.
  • Build and maintain strong relationships with agency principals, producers, and account teams.
  • Support agents throughout the submission, quote, and bind process.
  • Provide guidance regarding product appetite, underwriting guidelines, documentation requirements, and KINS processes.
  • Coordinate communication and follow-up between agents and underwriting.
  • Ensure agency questions, outstanding items, and service issues are addressed promptly.
  • Support producer onboarding, licensing, appointments, and credentialing activities.
• Operational & Administrative
  • Review incoming submissions for completeness and coordinate outstanding information required for underwriting review.
  • Monitor submissions, quotes, underwriting requirements, and bind requests through completion.
  • Coordinate with underwriting regarding eligibility, risk information, documentation requirements, and underwriting decisions.
  • Facilitate authorized KINS quote and bind activities and maintain appropriate transaction documentation.
  • Maintain accurate agency, producer, licensing, and transaction records.
  • Assist with agency commission, statement, and account inquiries.
  • Maintain records necessary to support KINS compliance, audit, and internal control requirements.
  • Identify operational issues and work with internal partners to improve processes and the agent experience.
• Sales & Business Development
  • Develop assigned agency relationships to increase engagement, submissions, and profitable new business.
  • Identify opportunities to expand production within existing KINS agency partners.
  • Conduct regular agency outreach regarding pipeline, appetite, opportunities, and performance.
  • Manage the onboarding of new agents, including appointment processing, product training, and systems training.
  • Use production, quoting, and conversion activity to prioritize agency engagement.
  • Gather market intelligence regarding competitiveness, appetite, and agent needs and share relevant insights with KINS leadership and underwriting.

Qualifications

• Active California Property & Casualty license.
• Active California Surplus Line Broker license, or ability to obtain and maintain the required license before performing licensed surplus lines activities.
• 3+ years of personal lines insurance, brokerage, underwriting, account management, or agency experience preferred.
• California homeowners and/or E&S insurance experience preferred.
• Experience working with independent insurance agencies preferred.
• Strong relationship management, communication, and organizational skills.
• Strong attention to detail and ability to manage multiple transactions and agency relationships simultaneously.
• Ability to balance operational responsibilities with sales and production objectives.

Benefits

• Health benefits
• Life and disability insurance
• 401(k) with company match
• Paid parental leave
• Paid vacation, paid holidays, and birthday off
• Peer recognition program

Company Description

• We roll up our sleeves
• We take ownership for Kingstone's success
• We are nimble and move fast
• You are not a number

Please note that Kingstone does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Kingstone.