[Hiring] Account Manager @Extend

Role Description

As an Account Manager, Corporate Enterprise Growth Strategy, you will drive growth and strategy for a portfolio of Extend’s largest corporate enterprise merchants, including large omnichannel retailers, multi-location licensees, and direct-to-consumer brands. This role centers on launching new programs, growing existing accounts, and managing strategic relationships. We’re looking for a strategic thinker who can turn high-level goals into actionable, measurable plans for our most important partners.

• Lead new program launch strategy and ongoing growth optimization for a portfolio of Extend’s Corporate Enterprise merchants.
• Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
• Monitor and evaluate program performance, using data and insights to identify opportunities that deliver measurable ROI and sustainable growth.
• Lead quarterly business reviews with internal and external executive leadership.
• Build multi-threaded relationships within merchant organizations, from C-suite executives to individual contributors.
• Drive go-to-market strategies and adoption of new product features across your book of business.
• Manage promotional strategy and marketing development budgets.
• Collaborate with cross-functional leaders (Risk, Analytics, Marketing, Product, Operations) to support merchant growth.
• Gather customer feedback and convey market needs to inform product roadmaps and features.
• Author long-term business plans, thinking at a deeply strategic level about optimization and growth.

Qualifications

• Bachelor’s degree with 4-6 years of experience owning customer relationships in a dynamic startup environment and/or management consulting.
• A talent for breaking down complex problems and translating high-level goals into relevant, actionable plans.
• In-depth understanding of value drivers in revenue share business models.
• Strong executive presence and a proven ability to engage C-level executives and senior stakeholders, both internally and externally.
• Excellent business acumen, presentation skills, sound decision-making, and strong analytical skills in a fast-paced setting.
• Proven project and program management experience, with a strong understanding of phases, plans, deliverables, scope, and tasks.
• Exceptional written and oral communication skills, and the ability to collaborate across all organizational levels.
• Ability to manage and influence through persuasion, negotiation, and consensus-building.
• Experience with eCommerce, FinTech, and analytics/reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus.

Requirements

• Estimated 15-20% travel to client sites and other locations as needed.

Benefits

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.