[Hiring] Account Manager @Fello

Role Description

As an Account Manager at Fello, you will own expansion revenue across a book of existing customers, helping top residential real estate teams and brokerages get more from Fello and grow their partnership with us. This is a remote role, offering you the flexibility to work from anywhere in the US.

• Own expansion revenue for an assigned book of existing accounts, with a focus on growing relationships with Mega and Large real estate teams.
• Identify expansion opportunities across your book and build account plans that turn them into closed business.
• Lead strategic conversations with team leaders, operations directors, and marketing managers about how Fello can support their growth, including expanding Felix and additional seats.
• Run the expansion sales cycle from first conversation through close, including virtual demos, ROI modeling, and negotiation.
• Use customer insights, usage data, and success stories to build compelling cases for expansion.
• Manage your pipeline and forecast accurately against your monthly expansion quota.
• Partner closely with Customer Success, Product, and Marketing to align on account health, adoption, and the right timing for expansion.
• Share insights from your customer conversations with Product, Marketing, and Sales leadership to help shape the company's direction and improve customer outcomes.

Qualifications

• A proven track record of surpassing quota in a quota-carrying account management, expansion, or sales role.
• Deep knowledge of the real estate industry and its players.
• Experience managing relationships with top Mega and Large real estate teams.
• A history of closing expansion or upsell deals with real estate teams, brokerages, or a closely related vertical.
• Demonstrated executive presence and negotiation skills.
• Client-focused orientation with a strong sense of urgency and timely follow-ups.
• Receptiveness to coaching and mentoring, and a willingness to experiment with new ideas.
• High attention to detail with robust technical execution and organizational skills.
• Proficiency with Google Suite and Hubspot preferred.

Benefits

• Attractive salary and benefits package.
• Fully remote work with flexible hours to promote work-life balance.
• Opportunities for career advancement and professional development.
• Comprehensive health, dental, and vision insurance plans.
• Generous PTO and paid holidays to recharge and relax.
• A supportive team environment that values innovation and collaboration.
• Opportunity to own a part of Fello and share in our success.
• Work on innovative products that leverage AI and advanced technologies.