[Hiring] Account Manager @Cyncly

Role Description

• Manage a high-volume book of clients while establishing and maintaining strong relationships throughout the client’s partnership with the company.
• Manage new client kick-off meetings which includes understanding client goals, aligning on strategy, determining metrics for measuring success, and building a collaborative relationship with clients.
• Organize and facilitate quarterly client business reviews to review the client's performance and provide strategic recommendations for areas of opportunity.
• Proactively find trends across client accounts to identify opportunities, address problems, and avoid recurring issues.
• Achieve customer retention, upsell, and cross-sell quotas.
• Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM for tracking.
• Work cross-functional to ensure the success of your client's online campaigns and overall performance.

Qualifications

• 2+ years in account management or client-facing role required.
• 1+ years of experience in SEM (Search Engine Marketing) / PPC (Pay Per Click) advertising strategies and experience in measuring the success of such campaigns required.
• 1+ years of experience in digital marketing sales is a plus.
• A “go-getter” – results-oriented and puts in extra effort to exceed expectations.
• An outgoing, friendly, and enthusiastic individual who can positively develop client relationships whilst also managing client expectations.
• Excellent communication and personal organization skills, self-motivation, and ability to work under pressure.
• Ability to work effectively independently and collaboratively.
• Goal-driven, self-motivated, team player with a passion for learning.

Benefits

• Expected salary range is $70,000 - $80,000 USD, depending on location, experience, and qualifications.
• Role may be eligible for additional compensation such as bonuses and commissions.
• Comprehensive benefits package.

Equal Opportunity Employer Statement

Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.

English is required for this position due to regular communication with customers and colleagues located outside Quebec and the need to review technical documentation available only in English.