[Hiring] Account Manager @OnBoard

Role Description

The Account Manager is responsible for driving revenue growth within our existing customer base using relationship management and a value-selling sales approach. The Account Manager will develop strong relationships with key decision-makers, identify new sales opportunities, and expand our footprint within current accounts. Additional responsibility includes negotiating and supervising outreach and sales activities and supporting the customer team with renewal negotiations and value selling. Providing feedback and suggestions to improve customer satisfaction, maximize retention, and to increase the ROI of the clients in the industry.

Key Responsibilities

• Own and execute growth strategies within existing customer accounts to achieve revenue targets, including presenting, pitching, and negotiating new users, add-ons, or package upgrades.
• Develop and maintain strong relationships with key decision-makers, influencers, and users.
• Conduct regular business reviews, analyze customer needs, and present tailored solutions to help customers achieve their goals.
• Identify and pursue new sales opportunities, upsells, and cross-sells within the existing customer base.
• Develop and manage account plans, including customer profiling, SWOT analysis, and sales strategies.
• Collaborate with internal stakeholders (e.g., Customer Experience, Sales, Marketing, Product) to ensure alignment and effective support.
• Play a pivotal role with package conversations by building out proposal documents/decks, running proposal review/pitch calls, and closing related growth opportunities.
• Run outbound efforts as needed to assist with growth lead generation, including outbound calls and emails.
• Negotiate and close deals, ensuring optimal pricing and terms.
• Provide exceptional customer service, addressing concerns and resolving issues promptly.
• Continuously monitor customer satisfaction, identifying areas for improvement.
• Build and track the ongoing pipeline of opportunities within Salesforce and assist as needed to forecast growth revenue.
• Stay up to date on industry trends, market developments, and competitor activity.

Qualifications

• Bachelor’s degree in business administration, Marketing, or related field.
• 3-5 years of experience in Account Management or Sales, preferably in a B2B environment, SaaS industry preferred.
• 3-5 years of experience setting and conducting in-person, phone, and video calls/presentations.
• Proven knowledge and execution of successful sales, renewals management, and/or business development strategies.
• Proven track record of consistently meeting or exceeding sales targets.
• Excellent communication, interpersonal, and negotiation skills.
• Strategic thinking and problem-solving abilities.
• Strong proficiency in MS Office Suite and experience with CRM software (e.g., Salesforce, Gong, ZoomInfo, and ChurnZero).

Competencies

• Accountability
• Adaptability
• Applied Learning
• Business Acumen
• Collaboration
• Customer Focus
• Dealing with Ambiguity
• Decision Making
• Driving for Results
• Initiating Action
• Planning and Organizing
• Technical/Professional Knowledge
• AI Curiosity & Innovation

Benefits

• Fully remote work with company provided equipment (laptop, software, etc.).
• Employment with a growing, casual, fun, philanthropic minded company.
• Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.
• An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
• Medical Flexible Spending Accounts available.
• Dependent Care Flexible Spending Accounts available.
• Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher).
• Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
• 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom.
• Paid Time Off (PTO)/Holiday.

Company Description

Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.

Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide.

OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today.