[Hiring] Account Manager @Irth Solutions

Role Description

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40 hours/week) to adapt to our clients’ time zones. Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

• Develop and maintain a relationship of trust with the clients after the initial sales.
• Deploy account management strategies to reinforce Borealis growth (farming):
• Define growth plans on appointed client portfolio.
• Manage and master the financial aspects of your client portfolio.
• Identify new clients' needs, and convert them into business opportunities.
• Deliver strong business presentations to key stakeholders, often at the executive level.
• Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations.
• Advise clients on system adoption:
• Analyze adoption level of Borealis by the client, define next objectives and roll out the appropriate strategy with key stakeholders.
• Understand new business requirements, help clients define their business processes and implement them into Borealis.
• Act as an advisor to propose the best solutions and practices in using Borealis.
• Suggest smart work-arounds, adapted to clients' context, to help them achieve their business objectives.
• Work directly with the SAAS to provide insightful reporting and KPIs.
• Work closely with surrounding teams to ensure client’s objectives are met.
• Scope and brief the Project and Technical teams for delivery of additional services.
• Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter.
• Feed the Product team with quality information to align Borealis’ roadmap.
• Collaborate with Account directors on strategic accounts to sustain an optimal growth.
• Promote top of class practices around global Borealis’ usage.

Qualifications

• Fluent in English, French and Portuguese written and spoken.
• Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
• At least 3-4 years of experience in customer success account management or solution consulting role.
• 2-3 years of experience with SAAS or CRM a plus.

Requirements

• Techy – Strong technical and computer software background to support customers in a SAAS environment.
• Account management – Successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
• Strong communication skills – Not afraid to pick up the phone to ensure full understanding of the client’s issue.
• Cultural competence – Ability to work with clients from around the globe with various ways of treating and communicating information.
• Excellent relationship building skills – Required to develop and maintain a relationship of trust with the clients.
• Available to work atypical working hours.
• Flexibility and ability to work simultaneously on different subjects.

Benefits

• Health plans options including medical, dental, & vision.
• 401k or RSP + company match.
• Flexible PTO policy plus company-paid holidays.
• Generous one-time “work from home” stipend to get you started.
• Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings.
• Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office.