[Hiring] Account Manager @Ambience Healthcare

Role Description

The mission of an Account Manager (Care Transformation) is to build strong, long-term partnerships that drive meaningful positive change for providers, patients, and administrators across the healthcare landscape. You'll own your accounts from enterprise signature forward — retain, expand, renew — including the commercial outcomes that come with them. Working closely with leaders across health systems, you'll deepen adoption of Ambience from initial enterprise rollout into new care settings and new products. Your goal is to ensure Ambience delivers measurable clinical and financial outcomes as we grow our partnerships. As a trusted advisor, you'll align executive priorities with frontline needs to ensure Ambience enables better care at scale.

What You'll Do

• Own the commercial trajectory of every assigned account.
• Protect and grow revenue through renewals and expansions.
• Build renewal readiness well ahead of contract expiration.
• Qualify expansion opportunities as they emerge.
• Run the commercial boundary with Sales cleanly.
• Accept ownership of accounts at enterprise signature — stakeholder map, relationship history, deal context.
• Drive adoption, utilization, and executive engagement across the deployed footprint from day one.
• Build high-trust partnerships with clinical, operational, financial, and IT leaders across your accounts.
• Generate demand for new products and care settings.
• Shape and deliver clear ROI narratives that speak to what health systems care about.
• Align stakeholders on value methodology early.
• Own QBRs and executive readouts.
• Set the account strategy and keep an honest view of account health.
• Capture repeatable playbooks and account frameworks to help the entire Care Transformation team level up.

Qualifications

• 8+ years of experience in strategic account management, healthcare transformation, health tech implementation, or healthcare management consulting.
• Experience working closely with provider organizations and navigating complex health systems.
• Owned commercial outcomes directly — renewals, expansions, pricing and packaging decisions, and contract negotiation.
• Proven track record of managing and expanding enterprise partnerships.
• Exceptional communicator with the ability to switch fluently between clinical, operational, and financial language.
• Comfortable operating independently in high-ambiguity environments.
• Deeply mission aligned — motivated by fixing what's broken in healthcare.

Requirements

• This role requires up to 30% travel, including onsite support during key customer events, stakeholder meetings, and QBRs across the U.S.
• All travel expenses are covered in accordance with Ambience's travel policy.

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents.
• 401(k) with a company match of up to 3% of base salary.
• A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning.
• Parental leave to support your family needs.
• Annual company-wide off-sites, team off-sites, and regular team lunches and all-hands gatherings, with travel, lodging, and meals covered.
• Flexible time off with no annual cap, company-wide holidays, and an annual holiday shutdown from December 24–January 1.