[Hiring] Account Manager @CLEAResult

Role Description

CLEAResult is looking for an Account Manager to ensure project acquisition targets are met by recruiting, onboarding, and training new Participating Contractors. The Account Manager will act as a local contractor-facing program & company representative to trade allies, encouraging participation in the program and supporting successful contractor participation.

• Help maximize the value of energy program activities by participating in community outreach.
• Conduct detailed data tracking to identify effective marketing and program tactics.
• Recruit new Participating Contractors by attending community business leader events/meetings.
• Onboard new Participating Contractors into the program, collecting necessary documentation and providing onboarding training.
• Conduct regular and supplementary Participating Contractor trainings.
• Coordinate the provision of translation services for trainings of installers and other non-native-English-speaking Participating Contractor staff.
• Manage quarterly Participating Contractor allocations and performance.
• Coordinate and lead regular meetings with individual Participating Contractors to review their project pipeline and monitor progress toward goals.
• Provide feedback to Participating Contractors on their performance and encourage improvement.
• Address Participating Contractor underperformance and manage disciplinary action when necessary.
• Draft correspondence to Participating Contractors regarding program deadlines, announcements, and changes.
• Handle project-specific items such as responding to failed inspections and payment inquiries.
• Address Participating Contractor complaints and manage escalations.
• Coordinate and organize semi-annual contractor in-person events and bi-monthly webinars.
• Gather and document lessons learned and feedback from Participating Contractors and share this feedback with other IC staff and the Companies.
• Develop and maintain contractor ratings.
• Maintain an accurate list of Participating Contractors for the Company’s “Find a Contractor” web functionality.
• Manage annual/bi-annual recertifications.

Qualifications

• Possess a valid driver’s license with reliable transportation & no history of major driving infractions.
• 5-8 years of relevant experience.
• Bachelor’s degree preferred.
• Knowledge of Weatherization, HVAC, or Building Construction preferred.
• BPI, OSHA & EPA Lead certifications preferred, yet not required; ability to obtain/pass skills test once hired.
• Ability to explain programmatic information in an easy-to-understand way.
• Strong listening, verbal, and written communication skills.
• Consistently friendly, positive, and respectful communications, even under pressure.
• Ability to develop and maintain positive interpersonal relationships.
• Excellent organization, record-keeping, and time management skills.
• Experience with Microsoft Office preferred, or ability to learn (Outlook, Excel, OneDrive).
• Proficiency with mobile applications.
• Ability to pass level 1 and level 2 background checks and drug screening.
• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Requirements

• Compensation Range: $69,700.00 - $89,200.00 USD.
• Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications.
• CLEAResult will not provide sponsorship or support for immigration status or work authorization.
• Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
• Successful hires must pass pre-employment checks.

Benefits

• Medical, Dental, and Vision Insurance; company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave time.
• Paid Volunteer Time: giving back to our communities is important to us.
• Employee Recognition Program – convert your recognition points into gift cards.
• Employee Assistance Program – offers benefits to help manage daily responsibilities.
• Access to on-demand training courses to advance further in your career.

Company Description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.