[Hiring] Account Manager @Fullsteam

Role Description

As an Account Manager at Maestro, part of the Fullsteam organization, you are responsible for driving expansion growth within our customer base. Your primary responsibility will be to foster strong relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure their continued satisfaction and loyalty to our software solutions and services.

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email, and face-to-face interactions to understand their business goals and challenges.
• Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts.
• Deeply understand customers' business needs and match them to qualifying products and solutions.
• Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives.
• Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service.
• Proactively manage contract renewals, ensuring high renewal rates and preventing churn.
• Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
• Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system.
• Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.
• Leverage sales dashboards to understand where to focus your time and activities.
• Provide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management.

Qualifications

• Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.
• Ability to think strategically and identify growth opportunities within existing accounts.
• Strong understanding of sales processes and techniques for upselling and cross-selling.
• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
• Strong problem-solving skills with the ability to address and resolve customer issues effectively.
• Deep commitment to customer satisfaction and success, with a proactive and customer-centric approach.
• Ability to analyze customer data, market trends, and account metrics to inform strategy and decision-making.
• Exceptional organizational and time management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously.
• In-depth understanding of the software technology industry and market dynamics.
• Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.
• Fast and adaptive learner, focused on improving customer and business processes.
• Advanced negotiation skills.
• Driven by achieving and exceeding targets, with a strong focus on results.

Requirements

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
• Prior PMS experience highly preferred.
• 3+ years of experience in software sales preferred.

Company Description

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.