[Hiring] Account Manager @Flagler Health

Role Description

As Account Manager, you own a portfolio of Flagler's existing customer accounts and are responsible for growing them. You build trusted relationships with clinic and provider-group stakeholders, understand their goals, and help them get more value from the platform over time. You partner with Customer Success, Product, and Revenue Operations to find where accounts can expand and to turn those opportunities into larger, longer-term partnerships. Success in the role is measured by account growth and retention.

• Own a portfolio of existing accounts and carry a target for growth and retention.
• Build strong relationships with the decision-makers and day-to-day users at each clinic or provider group.
• Learn each account's goals and workflows, and proactively surface ways they can get more value from the platform.
• Identify and close expansion opportunities within your accounts, from first conversation through signed agreement.
• Prepare proposals, pricing, and business cases that show the value of expanding.
• Lead regular account reviews and renewals, and keep customers engaged in between.
• Partner with Customer Success, Product, and Revenue Operations to remove blockers and deliver on what you sell.
• Track account health and forecast growth accurately in the CRM.

Qualifications

• 5 to 7 years in account management, sales, or a customer-facing revenue role, with a record of growing existing accounts.
• A consistent track record of hitting growth or retention targets.
• Strong relationship-building, communication, and negotiation skills.
• Comfort with CRM and sales tooling, pipeline management, and data-driven account planning.
• Ability to manage a portfolio of accounts and priorities at once without losing the details.

Preferred Qualifications

• Healthtech and enterprise experience, highly preferred.
• Experience growing existing customer accounts or expanding product adoption.
• Familiarity with revenue operations tooling and analytics.

Our Values

• Owner: We own our work like founders. We don't wait to be asked, and we pick up the problem nobody else has.
• Builder: We like making things from scratch. We don't need a playbook to start, and we'd rather ship a rough first version than wait on a perfect spec.
• Fast: We make quick decisions. We favor progress and respect process.
• Transparent: We communicate directly. We value merit and honesty, and we challenge assumptions, including our own.
• Curious: We explore new approaches and ask "why" often.