[Hiring] Account Manager @Coface

Role Description

The Account Manager is responsible for the retention and development of ongoing relationships between Coface and its key clients, as well as their intermediaries in order to maximize revenue and retention of profitable clients. The Account Manager serves as a product reference and a problem solver for Coface’s prospects/clients.

This is a remote position with candidates residing in the Eastern or Central Time Zones preferred.

Customer Relationship Management:

• Builds strong customer relationships through regular and proactive communication using various media and collaborative tools.
• Responds swiftly and appropriately to questions and concerns from clients and their intermediaries.
• Utilizes a consultative approach in determining the most effective coverage for a particular client need in administering pricing tools in preparation for bids.
• Prices quotes with commercial and risk underwriters who will structure and decide commercial terms.
• Communicates client needs and demands to Coface.
• Delivers critical data to the client; translating critical information into client needs.

Account Management:

• Acts as a central point of contact for the client and/or its intermediaries.
• Prepares and presents sales proposals/renewal offers to deliver renewal revenue and achieve maximum sales profitability.
• Demonstrates all Coface offerings to existing clients to determine those solutions best suited for their needs.
• Develops and executes cross-selling strategies to Coface’s existing clients.
• Works proactively on renewals and addresses any potential risks/vulnerabilities in advance.
• Identifies weaknesses in the portfolio and comes up with solutions while ensuring client retention.
• Collaborates to ensure timely renewal of policies, confirm all contractual documentation, and full compliance with company rules and external regulators.
• Forecasts and tracks client account metrics.
• Identifies opportunities to grow business with existing clients.
• Coordinates with staff members working on the same account to ensure consistent service.
• Collaborates with the sales team to reach prospective clients.
• Services multiple clients concurrently, often meeting deadlines.
• Keeps records of client transactions.

Market Knowledge:

• Establishes and ensures credibility with clients by clearly articulating detailed current market conditions and aligning the Coface value proposition vs our competitors.

Communication:

• Supplies management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Develops, maintains, and leverages strong relationships with intermediaries in order to increase client retention.

Qualifications

• Bachelor’s degree required.
• At least three (3) years of administrative experience in a credit insurance, banking, claims, or factoring organization would be beneficial.
• Proficient with Microsoft Office Applications: Outlook, Word, Excel.
• P&C Insurance license a plus, or ability to pass licensing course 60 days from hire date.

Benefits

• A high-impact global leadership role with strategic influence.
• Competitive executive compensation and performance incentives.
• Opportunities for international travel and cross-border collaboration.
• A dynamic, inclusive, and growth-oriented work environment.