[Hiring] Account Manager @Foundant + smartsimple

Role Description

• You'll build and maintain strong, trusted relationships with clients across our portfolio, serving as a strategic advisor and advocate — because renewals are built on relationships, not just contracts.
• You'll own the renewal process end to end and proactively identify upsell and cross-sell opportunities aligned with client goals and product capabilities.
• You'll track and assess client engagement, satisfaction, and usage metrics to ensure high retention and get ahead of churn risk.
• You'll partner closely with Customer Success to align on client needs, share feedback, and coordinate efforts that drive client success — because we do more good when we work together.
• You'll develop account plans for key clients, outlining growth strategies, risk mitigation, and engagement tactics.
• You'll maintain a deep understanding of Foundant, GivingData, and SmartSimple offerings so you can guide clients toward the solutions and outcomes that matter most to their mission.
• Other duties as assigned.

Qualifications

• 3+ years of experience in account management, customer success, or a related role in SaaS or technology environments.
• A proven track record of managing renewals and driving upsell/cross-sell outcomes.
• Experience working cross-functionally in a fast-paced, client-centric environment.
• Familiarity with CRM tools (e.g., Salesforce) and customer success platforms.
• Must be legally eligible to work in Canada or the United States.

Requirements

• Experience in the nonprofit, philanthropic, or government sectors (preferred).
• Understanding of SaaS metrics and client health scoring (preferred).

Benefits

• At the heart of everything we do is a commitment to innovation and making a positive impact.
• We offer competitive salary and benefits, including tuition and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success.
• We’re committed to your professional and personal development.
• As part of a larger organization, you’ll have even more opportunities to grow your career.
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently.
• Employee recognition is a core part of our culture.
• Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve.
• Foundant is also committed to providing accommodations throughout the interview and employment process.