[Hiring] Account Manager @Propellic

Role Description

As an Account Manager, you’ll be the single, trusted point of contact who turns Propellic’s work into results a client can actually feel. You’ll own the cross-channel story for your accounts, tie every initiative back to the client’s North Star metric, and catch a relationship drifting off course before it turns into churn.

You’ll advocate for your clients and for Propellic at the same time, holding the tension with our PMO that keeps accounts profitable and clients well served. Growth is part of the job:

• Find upsell and cross-sell opportunities.
• Close warm leads handed off from new business.
• Deliver a visible quick win within the first month of every new engagement.

If you read cues before a client raises them, run toward a hard conversation instead of away from it, and can lead a QBR about a client’s business rather than our deliverables, we want to talk.

Qualifications

• 5+ years in client service or account management, ideally with a media buying or agency background.
• A relationship manager who looks for ways to expand an account rather than simply protect it.
• Fluent in connecting marketing work to business outcomes.
• Proactive by nature.
• Comfortable holding a hard line.
• Experienced using AI and automation to handle reporting and client insight.
• Not a project manager or detail-controller at heart.
• An exceptionally strong communicator.
• Eligibility to work in Canada, the U.S., or ability to contract internationally.
• Preference, not required: you’ve worked in the travel industry before or have a particular passion for it.

Requirements

• Serve as the primary point of contact and trusted advisor for your assigned accounts, owning communication end to end.
• Tie every initiative to the client’s North Star metric and develop + lead QBRs framed around their business.
• Watch for relationship risk before clients raise it.
• Find and close upsell, cross-sell, and scope-expansion opportunities across your book of accounts.
• Partner with the PMO on scoping and delivery.
• Use AI and automation for client insight, reporting, and knowledge management.

Benefits

• Remote-first flexibility with a high-performing global team.
• Medical, dental, and vision plans + 5% 401(k) match (US employees). Similar benefits for Canadian employees.
• Generous PTO, company holidays, and an annual week-long destination company retreat.
• A company-supplied Macbook.
• Wellhub or similar benefits for company-subsidized wellness/gym access.
• Annual budget for professional development and industry conferences.
• A culture that values experimentation, autonomy, and radical candor.

Application Process

• Initial screening interview.
• Career-history interview.
• CEO Interview.
• Reference Checks.