[Hiring] Account Manager @Daniels Health

Role Description

Join Daniels Health as an Account Manager in the North Carolina market! We're looking for a driven professional to take ownership of a key market and grow with us. In this role, you'll manage a portfolio of healthcare clients, deliver outstanding service, and lead impactful projects. You'll focus on client retention, account development, and uncovering new opportunities—all while building strong relationships and ensuring customer satisfaction.

Location and Work Arrangement: This role is remote with expectations to travel to customers in your territory, primarily in North Carolina.

What you will do:

• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings, and profitability.
• Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions.
• Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
• Project Management and problem solving to drive outcomes inter-departmentally for the customer.
• Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance, and education.
• Provide product expertise across our full service offering.
• Assist with waste policy capture, design, review, annual assessment, and policy adjustment aligned with strategic goals.
• Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics, and finance.
• Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance, and education.
• Support new product installations or new program implementations at a customer site.
• Support strategic customer meetings to communicate best practices, business results, and successes.
• Facilitate quarterly business reviews, conduct pre-work audits, data assessment, and stakeholder feedback collation to provide strategic recommendations and process improvements.

Qualifications

• 5+ years of industry experience.
• Strong relationship building skills.
• Hospital services or related service industry experience highly desirable.
• Excellent verbal and written communication skills.
• Strong presentation skills with value-based selling confidence.
• Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.

Requirements

• $105,000 - $125,000 a year.

Company Description

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.