[Hiring] Account Manager @Invoca

Role Description

We are seeking an experienced Account Manager (Individual Contributor) to manage a portfolio of corporate and mid-market accounts. Responsible for executing retention and expansion goals across Invoca's multi-product suite, you will ensure the renewal, maturity, and growth of every customer. This is a high-intensity, customer-facing position for someone who thrives in direct relationships, owns outcomes, and is comfortable working both remotely and traveling on-site to build executive alignment.

• Manage a portfolio of accounts across the full customer lifecycle, owning both renewal and expansion outcomes with a long-term, win/win mentality.
• Execute all business reviews, 180-day renewal milestones, and value touchpoints on schedule with polished preparation and clear follow-through.
• Develop and execute strategic account plans that drive platform adoption, uncover expansion opportunities, and proactively surface risk before it becomes churn.
• Own and report on the renewal, expansion, and retention forecast with at least one full quarter of forward visibility.
• Facilitate smooth transitions of new accounts from Account Executives into Account Management, ensuring continuity of relationships and momentum.
• Partner closely with Customer Success/Support teams on the creation and delivery of Customer Success Plans and maturity growth models.
• Demonstrate and quantify Invoca’s platform value to stakeholders from marketing staff to C-suite executives, building the business case for renewal and growth.
• Demonstrate a mastery of multi-threading: penetrate accounts deeply to build a network of internal champions and executive allies.
• Build and deliver compelling presentations, proposals, and software demonstrations tailored to enterprise-level audiences.
• Travel to visit focus/grow accounts in person, building executive relationships and deepening partnerships at all levels.
• Negotiate and close renewals and expansion opportunities with speed and precision.
• Maintain Salesforce with accurate, up-to-date forecasts, activity logs, and next steps at all times.
• Stay responsive and reliable—treating internal and customer blockers as a priority and responding within the same business day.

Qualifications

• 3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations.
• A track record of owning outcomes, hitting quota, and navigating complex organizations with confidence.
• Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools.
• Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.
• Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms.
• Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations.
• Willingness and ability to travel regularly to meet customers in person.

Benefits

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.

Company Description

Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.