[Hiring] Account Manager @iManage

Role Description

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings.

As a Sr. Account Manager on our Law team, you will own and grow a strategically significant portfolio of Mid-Market law firm accounts within your assigned region. You will serve as the senior commercial owner of your book, responsible for driving sustained revenue growth through cross-sell and upsell motions while ensuring long-term client retention and executive alignment.

This role requires deep legal technology expertise and strong commercial leadership. You will operate as a trusted advisor to firm leadership, IT decision-makers, and knowledge management stakeholders, helping firms modernize their technology strategy while expanding their investment in the iManage platform.

Responsibilities

• Owning and executing strategic account plans across a defined portfolio of mid-market law firms, balancing retention with expansion growth objectives.
• Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts.
• Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution.
• Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner.
• Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes.
• Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce.
• Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities.

Qualifications

• JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department.
• 5+ years of experience in account management, client success, business development, legal operations, or legal technology.
• Strong understanding of law firm operations, legal workflows, and the legal technology landscape.
• Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders.
• Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities.
• Strong commercial acumen and consultative relationship management skills.
• Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM.
• Bachelor's degree required; JD strongly preferred.

Bonus Points

• Experience working for a legal technology company.
• Experience supporting Am Law 200 or large enterprise law firms.
• Familiarity with legal AI, document management, or knowledge management solutions.

Benefits

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

Compensation

The overall US annual base salary range for this position is $120,000 - $150,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

Company Description

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.