[Hiring] Account Executive @App Publishing Academy

Role Description

You're taking over an established book of students. These aren't new sign-ups figuring out what they bought. They know the program, they've been building, and they have expectations shaped by months with us. Your job is to keep them progressing, keep them retained, and keep them growing. That means understanding where each student really is: what's working, what's stuck, and what they need next. Not checking in for the sake of it. Actually moving the needle on their results. This is a coaching role disguised as account management. You're not managing a spreadsheet of renewals. You're guiding people from first idea, to a published app, to a portfolio that earns: how to pick the right app idea, how to position it on the App Store, how to price it, and how to use AI to do all of it faster. The students you inherit will have history, context and, in some cases, frustrations that predate you. Your first job is to audit your book, understand every student's real status, and earn trust through competence rather than promises.

What You'll Own

• An established portfolio of students at every stage, from first idea to scaling several live apps
• Regular 1:1 check-ins, group workshops and strategy calls, on camera
• Student retention: spotting risk before it becomes a refund conversation, re-engaging students who've gone quiet, and resolving issues without escalation
• Coaching on app ideas, niche selection, App Store listings, pricing, subscriptions and growing a portfolio. You need to understand these well enough to coach, not just relay information
• Upsell identification: knowing when a student is ready for the next step and positioning it as the natural move, not a sales pitch
• Cross-functional coordination with the onboarding, support and coaching teams so nothing falls through the cracks
• Documentation: every interaction, decision and next step logged so anyone picking up your account knows exactly where things stand

Qualifications

• Native or near-native English fluency is non-negotiable. You'll be on camera with students daily, and every conversation needs to land with clarity and confidence
• Direct experience as a CSM, account manager, coach or business consultant where you personally advised clients on how to start or grow a business or income stream, not just managed the relationship
• A solid understanding of how digital products make money: offers, pricing, subscriptions and getting found. App Store or app marketing experience is a strong plus
• You've managed a portfolio where retention and expansion were your responsibility, not someone else's
• You're comfortable with difficult conversations: students who are frustrated, stuck, or need honest feedback about their own execution. You handle these with composure and directness
• You come with solutions, not just problems. When something breaks in a student's journey, your instinct is to propose the fix
• You pick things up fast. There's a lot to learn about our products, processes and student journeys, and you need to be credible within weeks, not months
• You're comfortable with AI tools and either already use them daily or will learn without being told to

Requirements

• You think the job is "keeping people happy" rather than getting them results
• You need months to ramp before you can have a real conversation
• You're uncomfortable advising people on app ideas, pricing or growth strategy
• You tell people what they want to hear instead of what they need to hear
• You wait to be told what's wrong rather than finding it yourself

What Success Looks Like

• Your students are publishing and progressing, not just staying enrolled
• At-risk students are flagged and helped before they escalate. You prevent the refund conversation instead of having it
• You've audited your book within your first two weeks and can explain every student's real status, not just what's in the notes
• You're coaching students on their apps and income, not just updating them on next steps
• You're credible on the product by week three
• You adopt new tools and processes without being chased

The Environment

• A high-performance, remote-first team at the cutting edge of AI-powered app building
• Direct access to department heads from day one
• Strong performers progress quickly based on what they deliver, not tenure
• AI-led systems and tools, every day
• Autonomy and ownership over your portfolio
• A team that holds a high bar and expects the same from everyone

Benefits

• Work From Home
• Training & Development
• Performance Bonus