[Hiring] Account Director, Strategic @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships.

Strategic Account Directors at Genesys shape the growth and long-term success of our most important enterprise customer relationships across the NOLA region. This role owns the end-to-end account strategy for a portfolio of strategic customers, connecting their business priorities with cloud, AI, automation, customer experience, and contact center solutions that improve customer engagement, operational performance, and business value.

You will partner directly with C-level executives and senior decision-makers to understand transformation priorities, influence technology investment strategies, and build measurable business cases for change. With ownership of account growth, executive relationships, pipeline development, and complex commercial opportunities, you will coordinate resources across Solutions Consulting, Customer Success, Professional Services, Product, Marketing, and leadership to deliver a consistent customer experience.

Success in this role requires the ability to build trusted relationships, bring teams together around customer outcomes, and pursue ambitious opportunities that create sustainable value for both customers and Genesys.

The role provides significant exposure to enterprise transformation initiatives, regional and global leadership, and complex strategic accounts. You will expand your influence across the Genesys ecosystem while helping define how some of the region's largest organizations approach customer experience, cloud transformation, AI, automation, and digital engagement.

Qualifications

• 8+ years of experience in enterprise sales, strategic account management, B2B technology sales, business development, or a related commercial role
• Proven track record of managing and growing large, complex enterprise accounts with multiple stakeholders, business units, and decision-makers
• Demonstrated success achieving revenue targets through account expansion, new business, upsell, cross-sell, and renewals
• Strong background in consultative and value-based selling within complex enterprise technology environments
• Proven ability to establish credibility with C-level executives and influence senior stakeholders through strategic, outcome-focused conversations
• Experience navigating complex enterprise sales cycles involving business, technical, procurement, finance, and executive stakeholders
• Strong commercial and financial acumen, including experience articulating ROI, developing business cases, and connecting technology investments to measurable business value
• Experience developing strategic account plans, executive proposals, presentations, value propositions, and commercial strategies
• Strong negotiation, executive communication, relationship management, and presentation capabilities
• Ability to operate effectively across cross-functional, regional, and highly matrixed organizations
• Strong pipeline management, forecasting, and CRM discipline
• Professional fluency in Spanish and English, with the communication skills required to engage enterprise customers and internal stakeholders across regional and global environments

Requirements

• Experience in SaaS, cloud technology, customer experience, contact center, AI, telecommunications, or enterprise software
• Experience managing strategic or named enterprise accounts across NOLA or Latin American markets
• Experience selling Customer Experience, Contact Center as a Service, omnichannel, cloud, AI, automation, or digital transformation solutions
• Strong understanding of enterprise customer environments and commercial dynamics across NOLA
• Experience working with regional or multinational enterprise customers
• Background with enterprise SaaS vendors, cloud providers, customer experience platforms, or technology solution providers
• Familiarity with enterprise sales methodologies such as MEDDPICC, Challenger, Value Selling, or comparable frameworks
• Experience collaborating across global or highly matrixed organizations

Benefits

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development, and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.