[Hiring] Account Director @IQVIA

Role Description

At Purplemoon, an IQVIA business, the Account Director is more than a project facilitator. As a senior day-to-day leader, they build trusted client relationships, lead integrated agency teams, and ensure work progresses strategically, efficiently, and with a high standard of quality. They develop a deep understanding of clients’ businesses, anticipate needs and challenges, bring a clear point of view, and create the clarity, momentum, and confidence needed to keep clients and internal teams moving forward. Successful Account Directors are trusted advisors and leaders who stay closely connected to account activity without being involved in every detail, proactively bring solutions, know when to make decisions versus escalate, and ensure clients feel their business is understood and well managed while providing teams with the direction, context, and support needed to deliver exceptional work.

Responsibilities:

• Client Leadership
  • Serve as a trusted day-to-day partner to clients, building strong relationships across brand and cross-functional teams.
  • Develop a deep understanding of the client’s business, brand strategy, competitive environment, customers, and business objectives.
  • Lead client meetings and communications with confidence, ensuring conversations are focused, productive, and action-oriented.
  • Anticipate client needs, identify potential issues early, and proactively recommend solutions.
  • Provide thoughtful counsel and an agency point of view rather than simply executing client requests.
  • Build relationships beyond immediate day-to-day contacts and help strengthen the overall agency-client partnership.
• Account & Strategic Leadership
  • Maintain a clear understanding of the strategic objectives behind agency assignments and ensure work remains connected to those objectives.
  • Partner closely with Strategy, Creative, Medical, Project Management, Digital and other disciplines to develop integrated solutions.
  • Translate client needs into clear, actionable direction for internal teams.
  • Evaluate work before it reaches the client to ensure it addresses the brief, reflects client expectations, and meets Purplemoon standards.
  • Identify opportunities to strengthen the work, expand existing assignments, or bring forward new ideas that can help the client's business.
• Team Leadership
  • Provide clear direction and leadership to the account team while creating opportunities for more junior team members to grow.
  • Establish clear roles, expectations, priorities, and next steps across assignments.
  • Ensure internal teams have the context and information they need to do their best work.
  • Create strong partnerships across disciplines and help resolve issues quickly when teams become misaligned.
  • Coach and develop junior account team members, providing regular feedback and increasing their level of ownership over time.
  • Foster a collaborative, accountable, solutions-oriented team environment.
• Operational & Financial Management
  • Maintain command of account scope, budgets, timelines, staffing needs, and deliverables.
  • Partner with Project Management to ensure work is appropriately planned, resourced, and delivered on time.
  • Identify scope changes and financial risks early and address them proactively.
  • Participate in the development of scopes of work, estimates, forecasts, and staffing plans.
  • Understand account financials and help ensure work is delivered profitably and within agreed-upon scope.
  • Maintain visibility across multiple concurrent workstreams and establish priorities when demands compete.
• Growth & Agency Contribution
  • Look beyond individual assignments to identify opportunities to deepen Purplemoon’s relationship with clients.
  • Participate in annual planning, organic growth initiatives, new-business opportunities, and pitches as appropriate.
  • Contribute ideas and perspectives that improve how Purplemoon works and serves its clients.
  • Help build a culture of accountability, collaboration, curiosity, and high standards.

Qualifications

• 7+ years of healthcare/pharmaceutical advertising or communications experience, with significant experience in account management.
• Strong understanding of pharmaceutical marketing and the healthcare communications environment.
• Demonstrated ability to manage complex accounts, multiple workstreams, and cross-functional agency teams.
• Strong client relationship and presentation skills.
• Ability to think strategically while maintaining command of executional details.
• Experience managing scopes, budgets, timelines, and account financials.
• Strong judgment, problem-solving skills, and ability to operate independently.
• Experience coaching and developing junior team members.
• Comfortable working in a fast-moving, entrepreneurial agency environment where individuals are expected to take ownership and help solve problems beyond the boundaries of their job description.

Benefits

• The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00.
• The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).
• Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.