[Hiring] Account Director @Fetch

Role Description

The Account Director, Retail leads client relationships and plays a critical role in retention and growth. This role is high-impact, client-facing, and contributes directly to revenue through individual and pod quota ownership.

In this role, you will:

• Develop strategic campaigns
• Build and expand executive relationships
• Develop expertise in Fetch’s offerings
• Apply tools and workflows to improve accuracy and efficiency across your pod
• Lead strategic conversations and shape account progression
• Coach others while expanding Fetch’s impact
• Leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Qualifications

• 8+ years of experience in account management, partnerships, sales support, or a related field
• Direct industry experience in digital media, advertising, or consumer data
• Experience driving revenue through renewals, upsells, and client growth conversations
• Strong organizational and execution skills with the ability to manage multiple priorities
• Expert in analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
• Familiarity with AI tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier) and creating new AI-enabled processes
• Strong communication and collaboration skills
• Comfort working in dynamic or evolving environments
• Bachelor’s degree or equivalent combination of education and experience

Requirements

• Own individual revenue targets and contribute to pod revenue goals
• Develop strategies to retain and grow top-tier partnerships
• Lead executive-level client relationships as the primary point of contact
• Strategize against deadlines and navigate evolving priorities
• Oversee client health by monitoring satisfaction and addressing risks early
• Ensure the successful execution of partner deliverables
• Collaborate closely with your sales counterpart to identify optimization opportunities
• Facilitate the onboarding of new clients and brands
• Oversee inputs for campaign setup and programming
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance
• Serve as a key internal leader in developing and mentoring new team members
• Ensure clients have access to timely reporting to guide budget allocation
• Independently provide partners with access to data and reporting
• Translate data and performance trends into clear, actionable recommendations for clients
• Independently deliver client presentations and reviews
• Oversee revenue actualizations and billing processes
• Utilize sales-enablement, AI, automation tools
• Play an active role in hiring and shaping Fetch’s partner manager team culture
• Demonstrate Fetch's values with a growth mindset

Benefits

• Competitive compensation packages including base, equity, and benefits
• Base salary range for this position: $110,700-$124,225
• On-target earnings range for this position: $166,050-$186,337