[Hiring] Account Director @Hamster Garage

Role Description

We are expanding and seeking an Account Director to join our HG team and provide leadership and senior-level support to our accounts. This role involves deeply understanding our clients' goals, KPIs, and products to develop strategic affiliate partnerships that align with their objectives. The Director is responsible for:

• Client relationship management
• Strategy ideation
• Collaborating with and developing junior staff
• Guiding junior staff to achieve goals
• Overseeing progress
• Effectively managing account economics

The role is based in the Chicago office, although we’re open to remote hires. This is an exciting and critical role in building and scaling user acquisition with a top-tier agency in a growth stage. The Account Director will have exposure to many different aspects of Partnership Marketing and overall company building in a fast-paced, collaborative team environment, while also reporting directly to the COO and will have multiple touchpoints with the CEO.

Qualifications

• Minimum 6 years of experience working with top recognizable brands in affiliate marketing.
• Proficiency in third-party affiliate tracking platforms such as Impact, CJ, ShareASale, etc.
• Strong project management skills with a track record of successful execution.
• Exceptional written and verbal communication skills.
• Experience interacting with various publishers and high-value clients.
• Strong attention to detail.
• Driven by KPIs and results, with a focus on strong analytical skills.
• Proficient in navigating extensive data to extract insights.
• Proficiency in creating impactful presentations using tools like Microsoft PowerPoint or Canva.
• Resourcefulness is vital to this position.
• The ideal candidate will be able to provide creative and innovative solutions.
• Operational and process-focused.

Requirements

• Delivering creative and well-thought-out ideas to achieve client objectives.
• Continuously analyze campaign performance metrics (ROI, ROAS, conversion rates, affiliate partner performance).
• Identify opportunities to grow client accounts through upselling and campaign optimization.
• Lead efforts to maintain operational excellence and streamline processes.
• Effectively communicate program performance and strategic direction to clients and team members.
• Build and nurture strong client relationships.
• Prepare and deliver compelling client presentations.
• Lead and mentor a team, providing guidance and support.
• Act as an advisor and the highest point of escalation for clients.
• Formulate and test new tactics to improve performance.
• Prepare and manage budget vs actual reports for accounts.
• Own the performance bonus calculation for client invoicing.
• Ad hoc support in operational and sales as needed.

Benefits

• Opportunity to work with leading brands in a growth phase.
• Be part of a fast-growing team passionate about marketing.
• Make an impact on clients and the company.
• Involvement in special projects and task forces.