[Hiring] AC Strategic Account Customer Analyst @McKesson

Role Description

The AC Strategic Account Customer Analyst will serve as a single point of contact for sales teams and internal departments while supporting the Group Purchasing Organization (GPO) and contract needs of several multi-million-dollar accounts. This role is responsible for managing the overall GPO and contract health of assigned accounts.

• Drive processes with internal teams to manage the overall health of assigned accounts in accordance with team service-level agreements and established metrics for rostering, margin opportunities, and contract connections.
• Act as a consultative partner, building strong relationships and serving as a single point of contact for day-to-day contract activities across several large, multi-million-dollar accounts.
• Build and maintain strong relationships with internal and external business partners, including Account Managers, customers, Group Purchasing Organizations, Contract Administration, and suppliers.
• Proactively communicate account health to Account Managers and customers, highlighting progress related to GPO and contract connections, margin opportunities, and customer projects.
• Deliver timely, high-quality resolutions by assessing account issues, researching available resources, and applying appropriate solutions.
• Make sound decisions in situations involving ambiguity, complexity, and incomplete information.
• Obtain supporting contract documentation from suppliers through ongoing correspondence and assist customers with resolving eligibility issues.
• Ensure service-level expectations are consistently met or exceeded.

Qualifications

• Excellent verbal and written communication skills.
• High level of confidence and professionalism when communicating with internal and external customers.
• Strong attention to detail and organizational skills.
• Strong problem-solving skills, including the ability to analyze information, identify root causes, and use available resources to resolve complex or escalated issues in a timely manner.
• Ability to quickly adapt to changing priorities and business needs.
• Ability to prioritize, multitask, and balance the needs of internal and external customers.
• Intermediate to advanced proficiency in Microsoft Excel, including pivot tables, formulas, and analysis of large datasets.
• Ability to understand both the big picture and supporting details.
• 2+ years of experience providing customer, sales, or contract administration support.

Requirements

• Ability to foster effective working relationships within and across organizational teams.
• Ability to work independently with minimal supervision.
• Results-oriented mindset.
• Group Purchasing Organization (GPO) and/or contract knowledge preferred.
• Salesforce experience preferred.
• Experience interacting with executive-level stakeholders.

Benefits

• Competitive compensation package.
• Base pay range: $57,500 - $95,800.
• Additional compensation, such as an annual bonus or long-term incentive opportunities may be offered.