[Hiring] Technical Writer @Grow

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you! 

So, who is GROW Inc? 
Founded in 2016, we’re the Australian FinTech success story you probably haven’t heard about. We’re solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90’s computing.

How are we doing it?
We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We’re making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.

We’re rebels with a cause. We’re authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day. 

Information Architecture

• Lead the establishment and development of GROW’s information architecture, structuring and organising GROWs information in a way that is logical, intuitive, and easy to navigate, following best practices in information architecture.

Documentation Development: 

• Create, update, and maintain comprehensive technical documentation with version control strategies, including user manuals, API documentation,  knowledge bases, and developer guides to support product launches and updates.

Content Strategy & Simplification: 

• Develop and implement content strategies for technical documentation, ensuring consistency and alignment with product goals and user needs. Translate complex technical concepts and procedures into clear, concise, and easy-to-understand content for various audiences, including developers, operations and end-users.

Collaboration: 

• Work closely with engineers, product managers, and UX/UI designers to gather information, understand requirements, and ensure the accuracy and completeness of documentation.

Content Management: 

• Organize and manage documentation repositories, ensuring content is easily accessible and up-to-date. Gather detailed information about GROW’s product functionality and translate that into clear and usable information structures and documentation.

Quality Assurance: 

• Review and edit documentation for accuracy, clarity, consistency, and adherence to company style guides and industry best practices.

User Feedback: 

• Gather and incorporate user feedback to continuously improve the quality and usability of documentation.

Research: 

• Stay updated with industry trends, new technologies, and best practices in technical writing and content development.

Tool Proficiency: 

• Utilize documentation tools and platforms (e.g., Markdown, HTML, Confluence, Git) to produce and manage content efficiently.

Content Design:

• Incorporate visuals such as screenshots, diagrams, flowcharts, and code examples to enhance the understanding of complex concepts.

Quality Assurance:

• Review and edit documentation created by other team members for clarity, consistency, and accuracy, and ensure it meets documentation standards.

User Feedback:

• Gather and incorporate feedback from customers and internal teams to improve the quality, usability, and accessibility of the documentation.

Technical Research:

• Stay up-to-date with product developments, industry trends, and emerging technologies, and ensure that the documentation reflects best practices.

• Experience: 5+ years of experience in technical writing, preferably in the technology industry. Experience with software documentation is highly desirable.

• Technical Proficiency: Strong understanding of software development processes, APIs, programming languages, and other technical subjects. Experience with cloud technologies, DevOps, or cybersecurity is a plus.

• Writing Skills: Exceptional writing, editing, and proofreading skills with a keen eye for detail and the ability to explain complex technical concepts to non-technical audiences.

• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.

• Tools: Proficiency with documentation tools.

• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.

Why you’ll love working at GROW

• Health insurance for you and 1 dependent
• Government Contributions paid on top of salary
• Flexible, remote working environment
• Diverse, friendly, and transparent culture
• On-the-job learning and training

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant