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Content Editor, Internal Knowledge Base @Apollo.io
Writing
Salary -
Remote Location
remote in Philippines Philippines remote in Mexico Mexico
Job Type Full-time
Posted 5d ago
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[Hiring] Content Editor, Internal Knowledge Base @Apollo.io

Mar 11, 2025 - Apollo.io is hiring a remote Content Editor, Internal Knowledge Base. šŸ“Location: Philippines, Mexico.

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

Content Editor, Internal Knowledge Base will Maintain and improve our internal Support knowledge base. This role ensures that existing documentation remains accurate, relevant, and easy to use. By keeping content up to date, you'll directly contribute to the efficiency of our customer support team and enhance the customer experience.

Responsibilities

ā€¢ Regularly audit and update existing knowledge base articles, FAQs, and troubleshooting guides to ensure accuracy and clarity.

ā€¢ Ensure all content reflects the latest product or process updates within 48 hours of release or escalation.

ā€¢ Work closely with customer support teams to identify knowledge gaps and areas for improvement.

ā€¢ Incorporate feedback from quality assurance teams, customer interactions, and analytics to refine content.

 ā€¢ Maintain a well-structured, searchable knowledge base with proper categorization and tagging.

 ā€¢ Improve content accessibility and usability for internal and external users.

ā€¢ Participate in quality improvement initiatives based on customer feedback and data analysis.

 ā€¢ Collaborate with Enablement and training teams to align documentation with operational needs.

 

Competencies

 

ā€¢ Attention to Detail: Ensures accuracy, completeness, and error-free content.

ā€¢ Problem-solving: Proactively addresses knowledge gaps.

ā€¢ Collaboration: Aligns knowledge base resources with operational needs.

ā€¢ Customer Obsession: Prioritizes clear and concise information to enhance user experience.

 ā€¢ Adaptability: Quickly responds to changing priorities and information.

ā€¢ Technical: Proficient in CMS platforms and data analytics for content performance tracking.

ā€¢ Communication: Strong writing, editing, and verbal skills for collaboration and training.

ā€¢ Organizational: Efficiently manages multiple tasks with strong documentation practices.

 ā€¢ Analytical: Uses data and feedback to audit, improve, and optimize content.

Why Youā€™ll Love Working at Apollo

At Apollo, weā€™re driven by a shared mission: to help our customers unlock their full revenue potential. Thatā€™s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our coreā€”weā€™re all for one, meaning youā€™ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If youā€™re looking for a place where your work matters, where you can push boundaries, and where your career can thriveā€”Apollo is the place for you.

About The Company
Before You Apply
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remote Be aware of the location restriction for this remote position: Philippines, Mexico
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šŸ™ˆ  Does this job need an edit?
Back to Remote jobs  >   Writing
Content Editor, Internal Knowledge Base @Apollo.io
Writing
Salary -
Remote Location
remote in Philippines Philippines remote in Mexico Mexico
Job Type Full-time
Posted 5d ago
šŸ™ˆ  Does this job need an edit?
Apply for this position Unlock 52,761 Remote Jobs
ļø
remote Be aware of the location restriction for this remote position: Philippines, Mexico
ā€¼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position Unlock 52,761 Remote Jobs
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