[Hiring] Web Content Specialist @TX-HHSC-DSHS-DFPS

Role Description

The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) department seeks a highly qualified candidate to fill the role of Web Content Specialist. This position will play a critical role in ensuring that the Medicaid and CHIP webpages on the Texas HHS website follow federally mandated rules to improve stakeholder engagement with web content.

The Web Content Specialist will:

• Work closely with the Strategic Communications Lead to complete quarterly updates across approximately 250 Medicaid and CHIP webpages.
• Ensure content, links, and naming conventions remain accurate, consistent, and follow agency and federal guidelines.
• Collaborate with the Web Experience Specialist to implement approved changes that will improve user experience.

The ideal candidate is:

• Thorough, proactive, and enthusiastic.
• A confident coordinator who is detail-oriented and highly organized.
• Committed to high standards and able to build strong relationships across the division.

Success depends on the ability to:

• Evaluate content to meet agency standards.
• Coordinate with webpage owners to ensure timely updates to comply with federal rules.

The Web Content Specialist must develop a deep understanding of the federally mandated managed care access rules and identify edits for webpage owners’ reviews and approvals. Additionally, they must support the Change Management team’s process designed to ensure quarterly compliance across all webpages and cohesion when working with the HHS Communications team on content updates and webpage enhancements.

Qualifications

• Graduation from an accredited four-year college or university with major coursework in digital communications, English, journalism, marketing, communications, or a closely related field.
• Minimum of three years’ experience in a communication-related job. Web content experience preferred.

Requirements

• Conduct Quarterly Content Reviews – perform scheduled reviews of assigned Medicaid and CHIP webpages to ensure information is accurate, current, and compliant with federal standards. (35%)
• Coordinate with Subject Matter Experts and Webpage Owners – reach out to and collaborate with SMEs and webpage owners to verify content accuracy and secure necessary updates. (25%)
• Verify and Document Federal Compliance – assess each page against federal requirements and agency standards; document findings and resolve non-compliance issues. (15%)
• Update Content, Links, and Naming Conventions – make routine edits to text, links, and naming to maintain consistency and usability. (15%)
• Track changes and maintain records – record updates, approvals, and communication to ensure transparency and maintain federal compliance. (5%)
• Other duties as assigned (5%)

Benefits

• 100% paid employee health insurance for full-time eligible employees.
• A defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.