[Hiring] Technical Writer/Editor @Falcon IT and Staffing Solutions

Role Description

Falcon IT & Staffing Solutions is recruiting a Tech Writer/Editor (Edifecs) for a Department of Veterans Affairs (VA) program. This role offers an opportunity to work within a high-performance team, leverage modern cloud and enterprise technologies, and serve as a trusted advisor to VA stakeholders.

The Tech Writer/Editor will:

• Develop, edit, maintain, and manage accurate, clear, and compliant technical and administrative documentation supporting Edifecs applications, cloud operations, application releases, system maintenance, and business processes.
• Work autonomously while collaborating closely with engineers, architects, product owners, program managers, subject matter experts, and customer stakeholders to transform complex technical information into concise, usable, and high-quality deliverables.

Job Responsibilities:

• Write, edit, update, and maintain technical and administrative materials, including reports, manuals, briefs, proposals, instruction books, process guides, technical publications, operating procedures, and maintenance documentation.
• Develop documentation supporting the installation, configuration, operation, maintenance, enhancement, and support of Edifecs applications and related cloud-hosted systems.
• Create and maintain standard operating procedures, user guides, training materials, release documentation, deployment guides, technical runbooks, and system-administration documentation.
• Refine and edit work products developed by other writers, engineers, subject matter experts, and contributors to ensure consistency, accuracy, completeness, readability, and adherence to established style requirements.
• Coordinate technical-publication activities for complex technical, scientific, healthcare, business, and administrative content.
• Collaborate with subject matter experts, application engineers, cloud engineers, system administrators, DevSecOps personnel, product owners, program managers, and business stakeholders to gather, validate, organize, and document information.
• Translate complex technical, operational, cloud, and business concepts into clear, concise, accurate, and user-friendly documentation for technical and non-technical audiences.
• Support documentation required for application changes, cloud migration activities, release management, system maintenance, process improvement, compliance, and operational readiness.
• Produce and maintain technical diagrams, process flows, document templates, presentations, and other visual communication materials using approved publishing and collaboration tools.
• Apply industry documentation practices, technical-publication standards, style guides, document-control requirements, and quality-assurance processes to all work products.
• Manage document reviews, stakeholder comments, version control, approvals, publication activities, and repository updates in accordance with established processes.
• Represent the program team during internal and external meetings, stakeholder engagements, project reviews, and specific customer-facing initiatives.
• Independently develop solutions to technical-writing and document-management challenges of moderate complexity, using established policies, procedures, and best practices for guidance.
• Manage multiple writing, editing, and document-development assignments concurrently while maintaining quality, accuracy, consistency, and schedule commitments.
• Identify documentation gaps and recommend improvements to templates, processes, technical content, and knowledge-management practices.
• Maintain awareness of evolving cloud technologies, documentation practices, technical-publication standards, and customer requirements to continuously enhance document quality and usefulness.

Qualifications

• Demonstrated experience developing, editing, and maintaining technical documentation, reports, manuals, procedures, process guides, proposals, and other business or technical publications.
• Strong written and verbal communication skills, with exceptional attention to detail, grammar, style, organization, consistency, and document quality.
• Ability to translate complex technical, operational, application, cloud, and business information into clear, concise, accurate, and user-friendly documentation.
• Experience collaborating with subject matter experts, program managers, engineers, system administrators, application teams, and business stakeholders to gather and validate technical information.
• Proficiency with Microsoft Office products and document-collaboration tools, including Word, PowerPoint, Excel, SharePoint, and Visio.
• Experience developing process documentation, standard operating procedures, technical runbooks, user guides, training materials, release notes, and operational manuals.
• Knowledge of technical-publication standards, document-control procedures, version-management practices, formatting conventions, and style guides.
• Experience reviewing, editing, and coordinating content developed by multiple writers, technical contributors, or subject matter experts.
• Familiarity with content-management systems, document repositories, workflow tools, and collaborative document-development practices.
• Experience with document layout, presentation development, technical diagrams, visual communication, and publishing tools.
• Ability to manage multiple assignments and competing priorities while meeting deadlines in a fast-paced environment.
• Strong organizational, analytical, critical-thinking, and problem-solving skills.
• Ability to work independently with minimal supervision, apply sound judgment, prioritize work effectively, and resolve issues proactively.
• Experience working with cross-functional teams and representing an organization during customer, program, and stakeholder engagements.
• Experience supporting proposal development, government contracting, defense, engineering, technology, healthcare, or professional-services organizations.
• Self-motivated, proactive, customer-focused, and adaptable to changing priorities and business requirements.
• Commitment to producing accurate, complete, polished, and high-quality deliverables.
• U.S. Citizenship is required, along with the ability to obtain and maintain a Public Trust security clearance.

Requirements

• Experience supporting Edifecs applications, healthcare EDI platforms, payer systems, healthcare technology, or cloud-hosted enterprise applications.
• Experience supporting VA, Department of Defense, or other Federal government programs and regulated enterprise environments.
• Familiarity with cloud concepts, AWS services, DevSecOps practices, CI/CD pipelines, and cloud-migration documentation.
• Experience developing documentation for system architecture, application interfaces, data flows, cloud environments, security controls, or operational-support processes.
• Familiarity with Agile methodologies, including Scrum, Kanban, sprint planning, backlog management, and iterative product delivery.
• Experience supporting healthcare, technical, scientific, or medical publications.
• Knowledge of accessibility requirements and Section 508-compliant document-development practices.

Education and Experience

• Bachelor’s degree and ten or more years of relevant technical-writing, editing, communications, documentation-management, or related experience.
• An additional eight years of relevant experience may be substituted for formal education.
• Degree in Computer Science, Engineering, Technical Communications, English, Journalism, or a related scientific or technical discipline is preferred.
• Experience working within large, regulated enterprises, Federal agencies, or comparable complex technical environments is beneficial.
• Experience supporting Edifecs is preferred.

Benefits

• Paid vacation and holidays
• 401(k) matching
• Full medical/dental/vision coverage
• Flexible schedules

How to apply

Apply here with your updated resume, or send it to [email protected] with the job title in the subject line.