[Hiring] Technical Writer/ Documentation Specialist @Tria Federal

Role Description

We are seeking a Technical Writer/Documentation Specialist who will be part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions. This person must have a background in Section 508/Accessibility Compliance. We’re looking for someone with a growth mindset who can learn the product, help in writing, and is willing to learn how to help in various ways across the team outside of documentation management, including:

• Managing communication plans
• Customer relations liaison activities
• Data analysis
• Various program assistance

Qualifications

• Excellent oral and written communication skills with attention to detail – background in professional, business, or government writing a plus.
• Expertise in Section 508 Compliance requirements and tools, including at least 3 years of experience making complex documents into accessible PDFs that pass JAWS.
• Experience working with an agile software development team.
• Able to keep up with a fast-paced environment and learn new skills and topics quickly.
• Must be able to communicate effectively and professionally with management, peers, and customers, as well as demonstrate sound judgment/reasoning skills.
• Flexible and adaptable to change.
• Organized, efficient, and able to meet deadlines.
• Naturally collaborative, eager to learn, and capable of managing multiple tasks efficiently and effectively.
• Expertise in Microsoft Office applications (Word, Excel, PowerPoint, SharePoint, etc.), Atlassian Confluence/Jira, Adobe Acrobat Professional.
• Experience creating flow charts using Lucidchart, Visio, or similar tools, and cleaning up screenshots with tools such as Snagit.
• Expertise in Atlassian Confluence – knowledge of Jira and other Agile tools.
• Experience working with Federal Healthcare IT Projects, along all phases of the agile software development life cycle.
• Experience with project coordination.
• Knowledge of Healthcare IT/Medicare & Medicaid systems and data.

Requirements

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.
• Bachelor’s Degree and at least 4 years in supporting project documentation activities, or 6 years of experience will satisfy education and experience requirements.

Responsibilities

• Thoroughly review, edit, rewrite, version, finalize, and maintain documentation that meets quality standards.
• Coordinate with both peers and client on moving the documentation through the review process, tracking changes, and verifying all questions/comments are addressed before finalization.
• Documentation types may include (but are not limited to):
  • Project plans
  • System requirements
  • Analysis reports
  • Code documentation
  • Implementation plans
  • Security plans
  • Interface control documents
  • User guides
  • Test plans and reports
  • White papers
  • Confluence pages
• Ensure accuracy of document versioning and maintenance within the designated repository/collaboration site.
• Act as a scribe at project/team meetings to record decisions, questions, and action items.
• Create and maintain Confluence pages, including implementing reader friendly macros and assisting with assigning/tracking site permissions.
• Assist with training/troubleshooting peers as it relates to documentation and Confluence/SharePoint repositories.
• Test documentation for accessibility per 508 Compliance standards using Adobe, JAWS or other tools, and correct documentation errors as needed to meet WCAG 2.2 compliance.
• Assist with onboarding and offboarding team members (including guiding them through the process of obtaining access to client systems).
• Assist with various project management administrative duties, including creating communication plans.
• Assist with set up for agile program ceremonies, scheduling meetings, and capturing high-level action items and risks.
• Assist program in all process improvement activities. Proactively look for areas of improvement in processes, data gaps, and recommend solutions and enhancements.
• Support data analysis activities of program data, provide documentation and analysis to stakeholders as needed.
• Create documentation, which is grammatically correct, concise, and clearly conveys the required information to End User/Customer/Management personnel.
• Ensure that the grammar, format, and expression of all documentation is consistent with Softrams and client standards.
• Create training materials based upon documentation.
• Utilize video, written, and other formats to meet various stakeholder needs.

Benefits

• Comprehensive compensation structure including competitive base salaries, performance-based incentives, spot bonuses, referral bonuses, and more.