[Hiring] Technical Writer / Business Analyst @Raag Solutions

Role Description

Required Qualifications:

• Experience working in a hybrid capacity involving Technical Writing, Business Analysis, Systems Analysis, Implementation Coordination, or similar technology-focused responsibilities.
• Strong technical documentation experience, including:
  • Technical procedures
  • Process flows and workflow diagrams
  • Integration documentation
  • Business and technical requirements
  • Implementation guides
  • Escalation procedures
  • Operational documentation
  • Best-practice documentation
• Strong experience gathering requirements directly from engineers, technical SMEs, business stakeholders, and IT teams.
• Excellent verbal and written communication skills.
• Ability to confidently engage technical teams, ask probing questions, and extract the information necessary to produce accurate documentation.
• Strong understanding of the Software Development Life Cycle (SDLC).
• Working knowledge of:
  • REST/API integrations
  • JSON
  • XML
  • Application and system integrations
  • Technical configurations
  • System-to-system communication
• Ability to understand technical concepts without needing to be a hands-on software developer.
• Experience performing gap analysis, process analysis, requirements gathering, and process improvement.
• Strong organizational skills with the ability to coordinate multiple workstreams, stakeholders, deliverables, and priorities.
• Proactive working style with the ability to identify missing information and drive conversations forward.
• Comfortable operating within a complex enterprise technology environment.

Qualifications

• Experience functioning as a Business Analyst within an engineering or IT organization.
• Previous Scrum Master experience.
• Experience working within Agile/Scrum environments and supporting technical backlogs.
• Experience supporting enterprise technology implementations and integrations.
• Experience working with geographically distributed or international technology teams.
• Experience creating visual documentation such as:
  • Process flow diagrams
  • System integration diagrams
  • Workflow diagrams
  • Current-state / future-state process maps
• Experience supporting technology implementations rather than exclusively software development projects.

Requirements

• Business Analysis:
  • Requirements Gathering
  • Business Requirements
  • Functional Requirements
  • Technical Requirements
  • Gap Analysis
  • Process Improvement
  • Current-State/Future-State Analysis
  • Stakeholder Management
• Technical Documentation:
  • Technical Writing
  • Process Documentation
  • Integration Guides
  • Standard Operating Procedures (SOPs)
  • Workflow Documentation
  • Implementation Guides
  • Knowledge Management
  • Best Practices
• Technical Concepts:
  • SDLC
  • REST APIs
  • API Integrations
  • JSON
  • XML
  • System Integrations
  • Application Architecture
  • Technical Configurations
• Agile / Project Support:
  • Agile
  • Scrum
  • Backlog Management
  • Sprint Support
  • Implementation Coordination
  • Project Tracking
  • Risk & Dependency Tracking
• Documentation & Visualization:
  • Process Flows
  • Workflow Diagrams
  • Flowcharts
  • System Documentation
  • Technical Diagrams