[Hiring] Technical Writer/Business Analyst @GCOM Careers

Role Description

Voyatek is seeking applicants to occupy the position of Technical Writer/Business Analyst within our team.

Key Responsibilities:

• Collaborate with stakeholders and SMEs to gather documentation requirements
• Create and maintain user manuals, process documentation, and training materials
• Translate business and technical requirements into clear documentation
• Develop use cases, workflows, and technical specifications
• Maintain documentation repositories using Markdown and structured formats
• Leverage AI tools to improve content creation and efficiency
• Support knowledge management and documentation standardization
• Assist in requirements gathering and business analysis activities

Qualifications

• 0–5 years of experience in technical writing or business analysis
• Strong writing and documentation skills
• Experience using AI tools (ChatGPT, Claude, etc.)
• Familiarity with Markdown and documentation systems
• Ability to translate complex concepts into clear content

Requirements

• Experience with WIC or public sector programs (preferred)
• Exposure to business analysis practices (preferred)
• Experience creating user-focused documentation and guides (preferred)

Benefits

• Paid Time Off
• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Tuition and Professional Development Reimbursement
• Training Opportunities
• Employee Referral Bonus Program